Customer Service Specialist
2 months ago
Oral Arts is a full-service family owned and operated dental laboratory. We manufacture dental prostheses, such as crowns, bridges, implants, dentures, partials, orthodontic appliances, etc. and have an immediate need for a Customer Service Specialist.
Description of responsibilities include, but are not limited to:
Receive incoming customer phone calls related to scheduling, pricing, billing, payments, and logistics.
Receive calls from new customers for new doctor kits.
Corresponds with accounts via phone, email, and live chat.
Responsible for the daily call list of cases that need more time from the doctor.
Communicate customer issues/concerns to appropriate management in a timely manner.
Tech service (looking up information or answering questions internally from supervisors, expeditors, etc).
Responsible for monthly Excel data collection as well as Excel charts.
Print all shade photos and attach each to the appropriate case.
Issues credit slips.
Take Credit Card payments.
Scheduling Out of Lab custom shades.
Back up for scheduling In-town and FedEx pickups.
Place orders for products, supplies or parts w/ the appropriate depts.
Calls for cases not meeting due date, shades needed, photos and simple dentist requests.
Schedule newly logged in cases and Rescheduling late cases.
Works closely with techs, expeditors, supervisors, and shipping to ensure strong communication (such as special alerts).
Runs reports for supervisors as requested.
Responsible for New Doctor calls and Reactivated Accounts.
Other duties as assigned.
Required experience:
High school diploma or equivalent required.
Must have a minimum of 1 year of experience in a customer-focused position.
Experience with computers, including Microsoft Word, Excel, and Outlook.
Preference will be given to candidates with previous dental experience including experience as a dental assistant, laboratory technician, or prior job experience in a dental implant manufacture company.
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