Clinic Onboarding
1 month ago
Heidi is on a mission to half the time it takes to deliver world-class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. Today, we have a suite of tools that modernise the way patients receive and clinicians provide care. Heidi Scribe transcribes consultations to generate clinical notes, documents and next-step actions. These tools are being stitched into a platform that will define a new mode of providing healthcare.
We've recently raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and we have an ambitious global go-to-market strategy starting with the US and UK. Therefore we're hiring a Clinic Onboarding & Experience Specialist to support our international expansion and regional support efforts of our clinical AI product.
What you'll do:
- Manage the onboarding of new clinics & enterprise groups onto Heidi, and take ownership of the account to ensure an exceptional end-to-end experience
- Develop training and support materials to assist clinicians in their onboarding, and optimising their usage of Heidi
- Serve as a primary point of contact for clinic & their clinicians, providing expert support and guidance
- Coordinate with internal teams to efficiently triage and resolve any product or workflow issues reported by customers, ensuring a seamless user experience.
- Provide chat, phone, and email support to customers to address inbound queries
- Gather and analyse feedback from customers to inform product enhancements and improvements.
- Conduct check-in calls with customers, offering ongoing support, resources, and best practices to enhance their confidence and proficiency in using Heidi
- Minimum 3 years of proven experience in customer success, onboarding, or operations, preferably within the healthcare industry.
- Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders at all levels.
- Proactive problem-solving skills with a customer-centric mindset, dedicated to delivering exceptional service and value to customers.
- Ability to work autonomously with a high level of accountability, managing multiple priorities and driving results in a fast-paced environment.
- Someone who is compassionate, has a great sense of humour, a zest for life, and is keen to accelerate their career and have fun
What do we believe in?
- We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
- You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
- We will stop at nothing to improve patient care across the world.
- We design user experiences for joy and ship them fast.
- We make decisions in a flat hierarchy that prioritizes the truth over rank.
- We provide the resources for people to succeed and give them the freedom to do it.
We have other current jobs related to this field that you can find below
-
Clinic Onboarding
2 weeks ago
Chicago, United States Heidi Health Full timeHeidi is on a mission to half the time it takes to deliver world-class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. Today, we have a suite of tools that modernise the way patients receive and clinicians...
-
Clinical Supervisor
3 weeks ago
Chicago, United States Clarity Clinic Full timeFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join our team of...
-
Clinical Supervisor
3 weeks ago
Chicago, United States Clarity Clinic Full timeJob DescriptionFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join...
-
Clinical Supervisor
3 weeks ago
Chicago, United States Clarity Clinic Full timeFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join our team of...
-
Clinical Supervisor
2 weeks ago
Chicago, IL, United States Clarity Clinic Full timeFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join our team of...
-
Clinical Supervisor
3 weeks ago
Chicago, IL, United States Clarity Clinic Full timeFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join our team of...
-
Associate Manager of Clinical Training
3 days ago
Chicago, United States Heartland Alliance International Full time**About Us**:Established in 1987, and integrated into Heartland Alliance International in 2012, the Marjorie Kovler Center (Kovler Center) is a national leader in the provision of mental health and psychosocial support services. The Kovler Center Healing Journeys Program is a Category III Center with the National Child Traumatic Stress Network (NCTSN)....
-
Supervisor, Clinical Documentation
2 weeks ago
Chicago, United States Oak Street Health Full time**Company**:Oak Street Health **Title**:Supervisor, Clinical Documentation Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved...
-
Transcranial Magnetic Stimulation
1 month ago
Chicago, United States Clarity Clinic Full timeClarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice...
-
Supervisor, Clinical Documentation
4 days ago
Chicago, Illinois, United States Oak Street Health Full timeCompany: Oak Street Health Title: Supervisor, Clinical Documentation Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved...
-
Clinical Recruiter
4 days ago
Chicago, Illinois, United States AMOpportunities Full timeClinical Recruiter Who we are: AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new...
-
Supervisor, Clinical Documentation
1 week ago
Chicago, United States Oak Street Health Full timeDescription Company: Oak Street Health Title: Supervisor, Clinical Documentation Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved...
-
Licensed Therapist II
3 weeks ago
Chicago, United States Clarity Clinic Full timeFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join our team of...
-
Licensed Therapist II
3 weeks ago
Chicago, United States Clarity Clinic Full timeFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join our team of...
-
Licensed Therapist II
3 weeks ago
Chicago, United States Clarity Clinic Full timeFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join our team of...
-
Licensed Therapist II
6 days ago
Chicago, United States Clarity Clinic Full timeFounded in 2015, Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. We are searching for passionate Clinical Therapists (LCSW, LCPC, LMFT) to join our team of...
-
Clinical Education Recruiter
4 weeks ago
Chicago, United States AMOpportunities Full timeClinical Education Recruiter Who we are: AMOpportunitiesis the pioneer ofCTaaS,Clinical-Training-as-a-Service,andthe preferred clinicaltraining provider forhealthcare trainees worldwide.Ourplatformprovides acomprehensive solution toclinical training capacity andaccessissues. Through our software and services,hospitalscanearn revenueand attract...
-
Manager, Clinical Documentation
1 month ago
Chicago, United States Hopscotch Primary Care Full timeJob DescriptionJob DescriptionAbout Hopscotch Primary CareAt Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We...
-
Manager, Clinical Documentation
1 month ago
Chicago, United States Hopscotch Primary Care Full timeJob DescriptionJob DescriptionAbout Hopscotch Primary CareAt Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We...
-
Manager, Clinical Documentation
3 weeks ago
Chicago, United States Hopscotch Primary Care Full timeAbout Hopscotch Primary Care At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary...
