Desktop Support Technician
3 weeks ago
Role: Desktop Support Technician
Location: Marlborough, MA
Duration: 04 month
Job Description:
Desktop Support Technician: End User Support; Onsite Support for end users; Standard hardware and software troubleshooting; Thorough knowledge of Windows 10 and Windows 11 desktop Operating systems; Thorough knowledge of Microsoft desktop and cloud-based suite of applications, such as Microsoft 365 (O365); Solid troubleshooting skills; Able to work independently and in a team; Good customer service skills; Familiar with remote troubleshooting tools like GoTo Rescue; Proficient with ServiceNow for ticketing, Knowledge base, and CMDB.
Primary Skills: desktop support, Microsoft 365, ServiceNow, CMDB, end user, Windows desktop, operating system, cloud computing, application software, troubleshooting, autonomy, customer service, user support, Microsoft Windows 10, Microsoft Windows 11
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