Server Assistant/Host

5 days ago

Portland, United States Aparium Hotel Group Full time
Position: Server Assistant/Host Location: Portland, OR
Job Id: 160 # of Openings: 1 Position Profile: Server Assistant/Host
Position is Non-Exempt Join an incredible team to work in a respectful and progressive environment that values your unique skills. Hotels Done Differently. It's not just a slogan or catchphrase, it is who we are in everything we do.
YOUR BENEFITS
  • Paid Vacation, Sick Time, and Holidays
  • Medical, Dental, Vision, and pet insurance at an affordable group rate
  • Paid time off to volunteer for the causes you care about in your community
  • Strong sense of belonging through diversity, equity, and inclusion
  • Discounted pet insurance available through ASPCA to care for your best friend
  • 401k participation available for full-time associates to grow your nest egg
WHO WE ARE The Heathman is Portland's magnet for artistic minds. Since 1927, the Heathman's unique atmosphere of cultured comfort has served as a muse for artists, creators, collaborators, thinkers, dreamers and doers. With its prime placement in Portland's cultural district, the Heathman is distinguished by reputation as a discerning retreat for the global citizen, and a haven for creative inspiration. Heathman Hotel is managed by Aparium Hotels. Aparium was founded in 2011 to bring lifestyle service and accommodations to underserved yet distinct and important cities while maintaining and celebrating the unadulterated character of each. Each hotel in our portfolio is an individual, representing the People, Place, and Character of its community. Driven by the belief that the poetics of their surroundings should fuel all hospitality experiences, Aparium was born with an intense focus on unearthing the unforgettable moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. We are a sophisticated hotel brand known for our ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, growing markets. WHO YOU ARE Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. Enjoying new food and beverage experiences is part of your identity, and you know what it is to have a great restaurant experience. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter. THE ROLE The Server Assistant/Host reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time As a server assistant, you will be responsible for supporting the service staff to create memorable guest experiences, acting as more than a busser and food runner. You will be responsible for the timely and friendly delivery of food and drinks. In depth menu knowledge is necessary to ensure safe service to guests with allergies and restrictions. Ongoing beverage tasting and trainings will allow you to expand your knowledge of beer, wine, and spirits. All our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded - no egos are allowed. WHAT YOU WILL DO
  • Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
  • Support in all aspects of a guest's experience by creating a clean and inviting environment, ensuring proper steps of service, and executing on requests in a friendly and timely manner
  • Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
  • Be accountable for working knowledge of health and sanitation standards, proper table setting and service, the menu offerings and ingredients, and safe alcohol service
  • Serve food and beverage items based upon each guest's specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy
  • Ensure your workstation is clean and organized, with the utmost respect for your guests, peers, and equipment; and ensure you demonstrate a sense of urgency for guest requests
  • Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft; use your knowledge of the food and beverage menu to create exceptional dining experiences
  • Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed; and communicate promptly with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
  • Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar, Market, In-Room Dining, Pool, and Restaurants
  • Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws
  • The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer
WHAT YOU WILL NEED
  • Passion for the People, Place and Character of our community
  • Previous experience either a free-standing or hotel restaurant referred, but not required
  • TiPS Alcohol service certification and SafeStaff Certificate of Completion, or ability to obtain such within 30 days of hire
  • Must meet local age requirements to serve alcohol
  • Available to work a flexible schedule to include nights, weekends, and holidays
  • Fluency in English both verbally and non-verbally
ADDITIONAL REQUIREMENTS:
  • Continuous standing and walking and negotiating wet tile floor and steps
  • Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
  • Ability to roll and/or carry tables and chairs
  • Standing and walking is continuous for 4-5 hours at a time
  • Lifting and carrying 30 lb. tray, crate or box is occasional
  • Negotiating varied floor surfaces is continuous
  • Carrying over shoulder is occasional
  • Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
  • Excellent sight and balance needed for negotiating varied floor surfaces
  • Handling lighted candles, and handling hot fluids (coffee and tea)
  • Must be able to work in extreme temperatures like freezers (-10*F) and kitchens (+110*F)
As a condition of employment, all associates will be entered into a tip pool. All gratuities are collected at the end of each day and are distributed among hourly associates. Benefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances.

Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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