Receptionist

1 month ago

Charleston, United States Retina Consultants of Charleston Full time
Description

Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the receptionist position on our team This employee helps the clinics run smoothly by scheduling appointments, greeting and checking in patients, answering phones, maintaining accounts and records, and other tasks as needed. From the moment the patient walks through our door or calls, they should feel like part of the family. Whether in person or over the phone, you are typically the first face or voice our patients will see or hear. Your role in this process is instrumental to the functions of the office. We have eleven office locations in the Lowcountry.

Responsibilities

•Helps prepare patient charts for clinic including insurance checks, obtaining authorizations, verifying results are on file when required and confirming scheduling is appropriate for the clinic
•Creates a welcoming atmosphere by greeting visitors and patients to the clinic
•Checks in and checks out patients in a timely, friendly manner
•Manages a multiline telephone system efficiently and politely, minimizing hold time
•Schedules testing and procedures for patients as necessary
•Comforts patients by answering any questions they may have within the scope of their role
•Expedites patient processing by having them fill out forms and assisting when needed
•Obtains patient identification and insurance information and entering into electronic health record
•Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
•Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
•Protects patients' right of confidentiality; it is mandatory to have familiarity with HIPAA

Qualifications

•Phenomenal customer service skills
•Pleasant phone demeanor with the ability to manage calls efficiently
•Ability to master ophthalmology and retina terminology with a basic understanding of healthcare terminology
•Excellent Verbal and written communication skills
•Must be able to multitask effectively; critical time management skills necessary
•Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike with poise and proper etiquette
•Providing training to both new and experienced colleagues is mandatory
•Computer skills required; working knowledge of Microsoft Office Suite mandatory and must type 30+wpm

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