Laboratory Phlebotomy Supervisor

4 weeks ago

Long Beach, United States MemorialCare Long Beach Medical Center Full time

Title: Laboratory Supervisor, Phlebotomy

Location: MemorialCare, Long Beach Medical Center; Long Beach, CA

Department: Clinical Laboratory Triage

Status: Full-Time

Shift: Day

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Supervisor of Phlebotomy oversees the phlebotomy staff. Oversight includes maintaining adequate staffing, overseeing the operational quality, maintaining, and improving the phlebotomy and customer service skills of staff, and maintaining compliance with regulations. This position will be filled by a Clinical Lab Scientist with previous supervisory and Main Lab experience. This position will be responsible for staff selection, counseling, and performance reviews with the oversight of the Director of Long Beach Memorial Medical Center Laboratories

Essential Functions and Responsibilities of the Job

Schedule, coordinate, and monitor the Section's day-to-day operational functions, including Proficiency Testing, Quality Control, and Quality Assurance testing and follow-up. Directs workflow to ensure turnaround time goals are met.

Perform competency assessments and required evaluations of all staff in section. Evaluations are performed on schedule. Recruit, train and retain staff.

Conducts coaching and delivers disciplinary action with input and assistance from Director/Executive Director and Human Resources.

Interacts with LBMMC customers, which minimally includes physicians, office staff, technical staff and Nurses. Represent Section and Pathology Department at appropriate meetings inside and outside of department.

Functions as Section resource for clinical activities.

Implement annual Section operating plans and adjust operations as indicated. Develop annual Section strategic plan.

Ensure strategy includes customer satisfaction measures.

Provide input to the development of the annual Section operating and capital budgets.

Establish and maintain Section policies and procedures in cooperation with Section Medical Directors. Procedures to include technical protocols, computer system usage, supply monitoring/ordering practices, and staffing levels required for safe operations.

Develops and implements goals and objectives with Director/Executive Director.

Contributes to the completion of corporate objectives through the guidance of Director/Executive Director. Meets regularly to review progress.

Performs other duties as assigned.

Qualifications -

Minimum Requirements

Qualifications/Work Experience:

Minimum 3 years of experience with high complexity testing.

Minimum of 3 years management experience in a hospital laboratory.

Technical knowledge in Phlebotomy and Main Lab preferred.

At least three years experience in the particular subspecialty or operational environment. In depth knowledge of Laboratory activities and their impact on laboratory services. Knowledge, where indicated, of billing procedures, coding, and regulatory requirements. Positive work/guest relation skills are critical to the position. Ability to interact with laboratory personnel who have high degrees of technical expertise in specialized areas. Demonstrated supervisory skills in handling professional and/or support services workforce.

Education/Licensure/Certification:

Bachelor's degree in a chemical, physical, biological or clinical laboratory/medical technology science. Current California State licensure as a Clinical Laboratory Scientist is required for Section Supervisor (A). ASCP Certification preferred.

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