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Guest Services- The Gorge Amphitheater
3 months ago
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of
global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and
more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live
entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for
nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &
Sponsorship to create strategic music marketing programs that connect over 1,000 brands with
the 98 million fans that attend Live Nation Entertainment events each year. For additional
information, visit www.livenationentertainment.com.
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to
experience the rush of live music. From our dozens of owned/operated Amphitheaters to our
Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a
fun and upbeat work culture with no shortage of opportunities. With perks ranging from free
concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement
and adoption/fertility support... it's no wonder we are certified as a Great Place to Work
organization and one of People Magazine's "50 Companies that Care". We want everyone to feel
like they belong and can thrive in our community, so we strive to help you achieve your career
and personal goals. Live music is our passion and where we find our common ground. There has
never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,
forward thinking and committed. At Live Nation Entertainment, our people embrace these
qualities, so if this sounds like you then please read on
THE JOB
The Gorge Amphitheater is seeking a Guest Service team member. The Guest Service member will interact
with customers to provide information in response to inquiries about products and services and
to handle and resolve complaints.
WHAT THIS ROLE WILL DO
•Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls
or in person inquiries to resolve our customer concerns through analysis to determine
the most effective resolution.
•Adapt to customer needs ensuring that they are understood, and appropriate action is
taken to meet and exceed their expectations.
•Refer unresolved customer grievances to designated departments for further
investigation
•Solicit sales of new or additional services or products.
•Confer with customers by telephone or in person to provide information about products
or services, take, or enter orders, cancel accounts, or obtain details of complaints.
•Keep records of customer interactions or transaction, recording details of inquiries,
complaints, or comments, as well as action taken.
•Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve resources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
•Partner with fellow band members at the end of show to close the venue- this may
include collecting recyclables from the lawn and/or reserved section, picking up and
properly storing event equipment such as lawn chairs, barricade, Etc.
•Other tasks as assigned by the Guest Services Manager
WHAT THIS PERSON WILL BRING
•High School Diploma or equivalent
•At least 2 years in Customer Service and communications
•Strong strategic thinking and creative problem-solving skills
•Excellent verbal, written and interpersonal communication skills
•Acute sense of judgment, tact and diplomacy
•A strong-sense of teamwork and ability to execute programs
•Excellent verbal and written communication skills
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and
inclusion. You will be working in an inclusive environment and be encouraged to bring your
whole self to work. We will do all that we can to help you successfully balance your work and
homelife. As a growing business we will encourage you to develop your professional and
personal aspirations, enjoy new experiences, and learn from the talented people you will be
working with. It's talent that matters to us and we encourage applications from people
irrespective of their gender, race, sexual orientation, religion, age, disability status or caring
responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age
(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),
family and medical care leave or the denial of family and medical care leave, mental or physical
disability (including HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and veteran status,
political affiliation, national origin (including language use restrictions), citizenship, race, sex
(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,
childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,
or any other basis protected by applicable federal, state or local law, rule, ordinance or
regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the
requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance
and the California Fair Chance Act and consistent with other similar and / or applicable laws in
other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this
reason, Live Nation will make reasonable accommodations for the known physical or mental
limitations of an otherwise qualified individual with a disability who is an applicant consistent
with its legal obligations to do so, including reasonable accommodations related to pregnancy in
accordance with applicable local, state and / or federal law. As part of its commitment to make
reasonable accommodations, Live Nation also wishes to participate in a timely, good faith,
interactive process with a disabled applicant to determine effective reasonable
accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them
to perform the essential functions of the position they seek. Any applicant who requires an
accommodation in order to perform the essential functions of the job should contact a Human
Resources Representative to request the opportunity to participate in a timely interactive
process. Live Nation will also provide reasonable religious accommodations on a case by case
basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities, and qualifications required of
employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available
in a timely and efficient manner. Live Nation may pursue all avenues available, including
promotion from within, employee referrals, outside advertising, employment agencies, internet
recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position in Washington is:
$16.28 USD - $17.50 Hourly
** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Washington Equal Pay and Opportunities Act. It is estimated based upon what an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in Washington or perform the position from Washington. Similar positions located outside of Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Washington Law, a potential new employee's salary history will not be used in compensation decisions.
