Front Desk Supervisor

2 weeks ago

Omaha, United States Hyatt Place Omaha Downtown OM Full time

Job Summary:

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates on a regular basis.
  • Attend meetings as required by management.
Property Details:

Situated in the heart of Omahas Historic Old Market, the Hyatt Place Omaha/Downtown-Old Market hotel is just steps away from restaurants, shops, and galleries in Omahas most historic and colorful neighborhood. Travelers enjoy our convenience to nearby CHI Health Center and Convention Center, Holland Performing Arts Center, Joslyn Art Museum, and Omahas Henry Doorly Zoo and Aquarium. Guests are sure to love our modern spacious guestrooms, and deluxe amenities and services including free Wi-Fi, outdoor pool, fitness center, and on-site dining.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Supervisor

    2 weeks ago

    Omaha, United States The Marcus Corporation Full time

    Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in a Front Desk, Supervisor, Office Manager, Reservations, Bell Staff, Hotel

  • Front Desk Supervisor

    4 weeks ago

    Omaha, United States Atrium Hospitality Full time

    Hotel: Omaha Embassy Suites. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate:At Atrium Hospitality, we want our associates to have positive experiences; and we strive to br Front Desk, Supervisor, Customer Service, Hotel, Associate

  • Front Desk Supervisor

    1 week ago

    Omaha, United States Marcus Hotels Full time

    POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins. ESSENTIAL...

  • Front Desk Supervisor PM

    1 month ago

    Omaha, United States Omaha Marriott Downtown at the Capitol District Full time

    Description POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group...

  • Front Desk Agent

    1 month ago

    Omaha, United States Rhwhotels Full time

    **RHW Hotels** **Front Desk Agent** **Omaha, NE - Full Time** The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Marriott by coordinating with other...

  • Receptionist - Front Desk

    1 month ago

    Omaha, Nebraska, United States Omaha Health Therapy Center, LLC Full time

    Omaha Health and Therapy Center takes a holistic and integrative approach to medicine, combining conventional and alternative treatments to prevent and treat disease, as well as optimize patient health and wellness. We offer only the best of alternative therapies. We take a different approach to healthcare and it doesn't stop there. Working at Omaha Health...

  • Assistant Front Desk Manager

    4 weeks ago

    Omaha, United States The Marcus Corporation Full time

    Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in a Front Desk, Front Desk Manager, Manager, Assistant, Office Manager, Reservations, Hotel

  • Assistant Front Desk Manager

    2 weeks ago

    Omaha, United States The Marcus Corporation Full time

    Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in a Front Desk, Front Desk Manager, Manager, Assistant, Office Manager, Reservations, Hotel

  • Front Desk Agent

    3 weeks ago

    Omaha, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? We are looking for a PM (3 pm-11 pm) Front Desk Agent to join our team and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will b Front Desk, Agent, Hospitality, Guest Experience, Skills

  • Front Desk/Host

    6 days ago

    Omaha, United States Dave & Buster Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...

  • Front Desk Agent>

    3 weeks ago

    Omaha, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 7462 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent

    6 days ago

    Omaha, United States Lodging Dynamics Full time

    **About Lodging Dynamics:** Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This...

  • Assistant Front Desk Manager

    4 weeks ago

    Omaha, United States Marcus Corporation Full time

    POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins. ESSENTIAL...

  • Assistant Front Desk Manager

    3 weeks ago

    Omaha, United States The Capitol District Marriott Full time

    Description POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.  Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins....

  • Front Desk Manager

    4 weeks ago

    Omaha, United States Aimbridge Hospitality Full time

    The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue an Manager, Front Desk, Front Desk Manager, Hospitality, Reservations, Accounting

  • Front Desk Agent

    4 weeks ago

    Omaha, United States Aloft Omaha West Full time

    Introduction:We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to...

  • Front Desk Coordinator

    6 days ago

    Omaha, United States Helget Gas Full time

    Join our dynamic team at Helget Gas Products in Omaha, Nebraska as a Full-Time Front Desk Coordinator! This exciting role offers a fantastic opportunity to join our team in a customer-focused environment. As the first point of contact for our company, you'll have the chance to showcase your welcoming demeanor while providing top-notch service to both...

  • Front Desk Coordinator

    7 days ago

    Omaha, United States Helget Gas Products Full time

    Join our dynamic team at Helget Gas Products in Omaha, Nebraska as a Full-Time Front Desk Coordinator! This exciting role offers a fantastic opportunity to join our team in a customer-focused environment. As the first point of contact for our company, you'll have the chance to showcase your welcoming demeanor while providing top-notch service to both...

  • Front Desk Coordinator

    4 days ago

    Omaha, United States Helget Gas Products Full time

    Join our dynamic team at Helget Gas Products in Omaha, Nebraska as a Full-Time Front Desk Coordinator! This exciting role offers a fantastic opportunity to join our team in a customer-focused environment. As the first point of contact for our company, you'll have the chance to showcase your welcoming demeanor while providing top-notch service to both...

  • Front Desk Agent

    5 days ago

    Omaha, United States DoubleTree by Hilton Hotel Omaha Downtown Full time

    JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality. ESSENTIAL JOB FUNCTIONS  This description is a summary of primary responsibilities and qualifications. The job description...