Store Customer Service Specialist

Overview Be among the first 25 applicants. This position is essential to the success of our retail stores. Customer Service Specialists work with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns to ensure satisfaction and maintain high product quality and visual standards. The role aims to achieve excellent customer service while consistently meeting the stores sales goals. Location Store #2131, 2540 4th Street N, St Petersburg, FL 33704 Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products to customer specifications Stock shelves and set up displays; clean store equipment Load/unload delivery trucks and assist in making deliveries as needed Maintain in-stock and presentable conditions in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without sponsorship now or in the future Ability to retrieve material from shelves and floor stacks and lift up to 50 lbs frequently and up to 70 lbs on occasion Willingness to work all scheduled hours, including evenings and weekends Preferred Qualifications: Valid, unrestricted Drivers License High School diploma or GED At least one year of experience in delivery, retail, or customer service Experience selling paint and paint-related products; operating tinting and mixing equipment Ability to read, write, understand, and communicate in more than one language (including Spanish) About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and solutions help make places brighter and stronger. We invest in our people with rewards, benefits and flexibility to support health and well-being, career development, and community involvement. We are committed to an inclusive team and equal opportunity employment. Process to Get Started Step 1 Online Application: Find roles on our Careers page and create your profile. Step 2 Digital Interview: Qualified candidates will complete a digital video interview via HireVue. Step 3 In-Store Interview: Top candidates meet with our Recruitment team in-store or other facilities. Benefits and Compliance A general description of benefits offered can be found at myswbenefits.com. Compensation decisions are based on factors including skill, experience, training, and location. Sherwin-Williams is an Equal Employment Opportunity employer. Protected veterans are prioritized as a Federal Contractor in appropriate programs. We do not request payments or sensitive personal information during the application process. Job Metadata Seniority level: Entry level Employment type: Full-time Job function: Sales and Customer Service Industries: Chemical Manufacturing and Manufacturing Note: This description consolidates content from the original posting and preserves the essential requirements and responsibilities. #J-18808-Ljbffr