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Member Service Representative
3 months ago
** Member Service Representative**
**Job Category****:** Member Specialists **Supervisor****:** Ryan Alexander **Requisition Number****:** MEMBE002158 Showing 1 location **Job Details**
**Description**
Starting wage range for this role is $15.75 - $16.25 per hour, increasing based on experience and qualifications. As a CoVantage team member, you'll receive the equivalent of $11.00 per hour in benefits* These benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
**Based on an individual earning $15.75 per hour, electing specific benefit packages, and achieving full bonus.*
Job Duties
* Provide members with professional, high quality service and assist as needed with the Interactive Teller Machines
* Provide members with accurate information regarding credit union products and services and refer the member to the appropriate person or department if unable to provide the member with information requested
* Process transactions to member accounts accurately and in a timely manner
* Open accounts and process consumer loans to ensure members are well served and to best meet organizational goals and objectives
This individual will work a varied schedule including working multiple Saturdays per month.
Qualifications
* High school diploma or equivalent and previous experience working in a financial institution or service or sales related capacity
* Working knowledge of software programs such as Microsoft Office and Windows programs
* Detailed knowledge of the credit union and its services
* Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis
* Are punctual and maintain a neat, professional appearance and have proper business telephone etiquette
* Exhibits above average performance accuracy, productivity and member service
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**