Wealth Management Fraud

Wealth Management Fraud & Claims - Sr. Fraud Analyst page is loaded

Wealth Management Fraud & Claims - Sr. Fraud Analyst

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locations

Newark

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

24018539

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us Job Description: This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence. WMFC associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients’ bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products. Responsibilities: Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss Participates in triage related to Executive Escalations & Incident Response fraud activities Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulation Assist clients and internal partners with banking claim and suspicious alert inquiries, initiation and updates **1st and 2nd shifts available** Required Qualifications: Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives

Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule

Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

Communicates effectively and confidently with all clients to make their financial lives better

Ability to engage with clients while navigating multiple screens – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections

Comfortable receiving ongoing performance feedback and coaching

Ability to learn and adapt to new information and technology platforms

Minimum of an intermediate level of proficiency with computers and current technology

Must be flexible to work various shifts; Monday – Sunday , 7:00 am – 10:00 pm EST; 40 hours per week

Desired Qualifications: Experience in a call center or a financial/banking center

Customer service experience

Has 1-2 years of fraud servicing or call center experience.

Fraud Detection and Prevention

Credit Risk

Skills: Customer and Client Focus

Data Collection and Entry

Due Diligence

Issue Management

Oral Communications

Active Listening

Adaptability

Attention to Detail

Policies, Procedures & Guidelines

Written Communications

Business Acumen

Collaboration

Critical Thinking

Shift: 1st shift (United States of America)

Hours Per Week: 40 About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

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