Assistant GM

Job Details

Job Location
IL- Shiloh- 62269- Holiday Inn Express & Suites 7845 - Shiloh, IL

Salary Range
$20.00 - $25.00 Hourly

Description

Holiday Inn Express & Suites is seeking a highly motivated and detail-oriented Assistant General Manager to join our dynamic hospitality team. This role supports the General Manager in overseeing daily operations, ensuring guest satisfaction, and maintaining high standards in service, cleanliness, and staff performance. The ideal candidate will have strong leadership skills, a passion for customer service, and a commitment to creating a positive work environment for the hotel team. The Assistant GM will be responsible by assisting the GM by supervising the operation of the property as efficiently as possible. Will assist in hiring and or training a qualified staff to produce the highest volume of sales and affect the greatest profit while maintaining a high degree of public satisfaction, confidence and prestige in the service and quality of the hotel. The Assistant GM will follow Hotel policies and procedures, and remain competitive in every area and to produce and achieve budgetary goals. The AGM will maintain a high employee morale, supervise and participate in the operations of the hotel in order to achieve the desired sales and profit goals. Will deal with guests, potential guests, and community leaders, and maintain the highest ethical standards of operation and quality of services and facilities for the hotel. Will ensure good working relationship with the Food and Beverage Department by overseeing and guiding the staff through open communications and at times "hands on" participation.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits (full time staff)
• Dependent Care
• 401(k) With Employer Match
• Short-term & Long-term Disability
• EAP program
• Perks at Work Employee Discount Program
• Company-wide discount - over 40 company-affiliated restaurants
• Employee Referral Bonus - refer a friend and get paid
• Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.

Duties and Responsibilities

To assist the General Manager in all duties as follows:

1. Budget Management- Assists in developing operating budgets.
2. Sales & Marketing- Sell potential guests both within the hotel and outside the hotel. Meets and greets convention officers and other VIP's. Create and implement marketing plan.
3. Maintenance of Quality Standards for proper guest room cleanliness, function room set up and public room set-ups; maintenance of all facilities, service and employee performance. Is required to inspect at least 10 rooms per week.
4. Operations Analysis and Department Head Supervision- Analyzes operations and meets with department heads to review the operations and receive their suggestions.
5. Develops Department Heads - Selects and trains department heads and keeps them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by Hotel, assists them in improving their level of performance.
6. Employee Relations - Works with department heads and employees directly and counsels employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel.
7. Materials and Products - Directly or indirectly responsible for all products, inventory, and consumable items used in the Inn and the proper preparation and use consistent with the Inn's cost objectives.
8. Equipment-Direct and indirect responsibility for all hotel equipment, building, and furnishings.
9. Money- Directly and indirectly responsible for all revenues and accounts receivable & enforcement of cash handling procedures.
10. Forecast and Planning - Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc.
11. Reports- Prepares all reports on a timely basis. Analyzes and states strategies to improve.
12. Hotel Building Improvements - Prepares required capital improvements list annually.
13. Staffing - Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes affirmative action to correct high payroll costs. Approves all overtime, both before and after in the case of an emergency or unscheduled requirement. Responsible for properly maintaining employee files. Reviews & submits all payroll in timely fashion.
14. Controls Other Expenses - Checks controls and approves all other hotel expenses.
15. Safety and Sanitation - Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions.
16. Competition - Obtains current, competitive rate information.
17. Home Office Communications- Reviews all significant items with Area Manager or other home office executives for information purposes, policy decisions, or assistance requests.
18. Adheres to all company policies & procedures & brand standards
19. Other duties and responsibilities as needed.

Qualifications

Qualifications:

• Must be able to favorably represent Hotel to the guests and the community.
• Knowledge of operational phases of the hotel; special knowledge of budget and accounting; sales procedure, proper selection, development and motivation of personnel skills. CHA designation preferred.
• Must have the ability to lift, bend, move heavy equipment, and remain on one's feet for extended periods of time.
• Must have good communication skills, Spanish speaking skills a plus.
• Must be team oriented and dedicated to providing excellent service and ensuring that the brand's highest standards are met. Each team member is considered a salesperson for the property.
• Must be able to work any day of the week including weekends and holidays. Any hotel employee may be asked to use their personal vehicle for business purposes at any time.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law

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