Hardware Product Manager

Overview Contract Hardware Product Manager Euna Kiosks (6?12 months). Responsible for guiding the hardware roadmap, vendor relationships, and operational excellence of the Euna Kiosks line within the Euna Payments platform. The role partners with software product, payments, and operations teams to define and manage hardware capabilities, oversee vendor deliverables, and ensure successful deployment and maintenance of kiosk solutions in the field. The ideal candidate combines experience in hardware lifecycle management and SaaS product integration with a passion for delivering secure, citizen?friendly payment experiences. Key Responsibilities Define and maintain the hardware roadmap for Euna Kiosks, aligning with Payments platform strategy and customer needs. Manage the full lifecycle from concept and prototype to field deployment and maintenance. Collaborate with internal software product teams to ensure hardware/software integration supports payment workflows and reporting. Identify and prioritize enhancements for reliability, manufacturability, and cost efficiency. Act as the primary liaison with hardware vendors, OEMs, and manufacturing partners. Oversee hardware specification updates, component selection, and certification (PCI, ADA, EMV, UL, FCC). Evaluate and manage vendor SLAs, quality metrics, and delivery timelines. Support sourcing and cost negotiations in collaboration with Eunas procurement and finance teams. Work closely with Operations and Support teams to define installation, configuration, and service procedures. Help establish field performance metrics and reporting (uptime, MTBF, defect rate, etc.). Coordinate firmware updates, testing cycles, and field issue resolution. Ensure compliance and risk management requirements are met across all deployments. Partner with Product Managers and Technical Writers to maintain documentation, release notes, and internal support resources. Provide roadmap visibility to Sales and Customer Success to enable effective customer communication. Support pilot programs and deployments with government or utility customers. Required Qualifications (Must-Have) 7+ years of experience in hardware product management, program management, or related fields. Proven track record managing hardware devices such as kiosks, POS systems, payment terminals, or IoT devices. Strong understanding of payment hardware ecosystems (printers, card readers, recyclers, peripherals). Experience managing hardware vendors and manufacturing partners through the design-to-delivery lifecycle. Knowledge of compliance standards: PCI, ADA, EMV, UL, FCC. Strong organizational, communication, and stakeholder management skills. Ability to operate autonomously and deliver within fixed project timelines. Preferred (Nice?to?Have) Experience in government, public?sector, or utility environments. Familiarity with kiosk management software, telemetry systems, or IoT platforms. Experience integrating hardware with SaaS or payments software. Background in logistics, fulfillment, or field service operations. Location Hybrid 3x a week in the Atlanta, GA office. People & Culture AI Mindset at Euna Solutions: We encourage team members to leverage AI tools to enhance creativity, efficiency, and decision?making. We seek curious, experimentation?eager individuals committed to using AI responsibly to augment expertise. What Its Like to Work at Euna Solutions: We foster a safe space for creative and intellectual freedom, offering dynamic professional growth, and opportunities for advancement. Benefits Competitive wages. Wellness days (extra days on top of long weekends twice a year). Community Engagement Committee. Flexible workday and hybrid schedule. Health and dental benefits (details upon request). Culture committee celebrating events. About Euna Solutions Euna Solutions is a leading provider of purpose?built, cloud?based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America. Recognized on Government Technologys GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. #J-18808-Ljbffr