Parts Counter Specialist

3 weeks ago

Tyler, United States ASCO Equipment Full time

At ASCO our attitude is 'We're On It' -Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built 60 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it.ASCO Equipment has a career opportunity for a Parts Counter Specialist in Tyler, Texas . The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs. The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible for providing superior service while working with customers over the phone and on a walk-in basis.RESPONSIBILITIES: Provide superior customer service with warm greetings and eagerness to helpAsk questions to accurately identify machine make/model/serial numbersInvestigate part needs and determine what additional parts would be neededFulfill parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely mannerAccurately match orders with packing slipsCollect customer payment information/POs and call on past due accountsUtilize resources, (online manuals, microfiche) to properly identify parts neededMaintain parts inventoryHelp with Shipping and ReceivingBASIC QUALIFICATIONS: 2+ years of experience as a parts specialist is preferredAbility to work in a fast paced/high volume dealershipDetail oriented, time management, and teamwork skillsExcellent customer service and communication skillsProficient computer skills, and experience with G-Suite & other parts programsA personal dedication to work safety and with accountabilityReasons to Join Team ASCO:Our Vision: To be a blessing to those we serveCore Values: Honor God, Develop People, Pursue Excellence, and Grow ProfitabilityExtensive Benefits unparalleled in our industry:100% Paid Health Insurance401K + Profit SharingASCO Children's Education Program-Education Assistance Award to aid the children of ASCO employees in their pursuit of higher educationPaid Holidays + MoreASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.#J-18808-Ljbffr

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