Lead Server

1 week ago

Savannah, United States Thrive Senior Full time

** Lead Server**

**Job Category****:** Dining Experience **Requisition Number****:** SERVE001740 Showing 1 location **Job Details**

**Description**

QUALIFICATION STANDARDS

EDUCATION

It is required that the Server has a minimum educational background of a High School diploma or GED.

EXPERIENCE

It is preferred that the Server has previous experience in dining hospitality and/or full service senior living. We are happy to train

SKILLS REQUIRED

Problem Solving: Identifies and resolves problems in a timely manner, gathering and analyzing

information skillfully to develop alternative solutions both alone and with groups while using reason

even when dealing with emotional topics.

Customer Service: Manages difficult or emotional resident, family member, and employee situations,

responding promptly to their request for service and assistance while soliciting feedback to improved

service insuring that commitments are met.

Interpersonal: Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to

others without interrupting and keeps emotions under control. Remains open to the ideas of others

and tries new things.

Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens

carefully and gets clarification. Responds well to questions.

Team Work: Balances team and individual responsibilities, exhibiting objectivity and openness to the

views of others. Contributes to building a positive team spirit.

Planning and Time Utilization: Consistently plans/coordinates work to achieve maximum

productivity and efficiency without sacrificing quality, accuracy, and customer service. Meets

deadlines in completing job assignments and special projects.

Written Skills: Writes clearly and informatively, edits work for spelling and grammar, varies writing

style to meet needs, presents numerical data effectively, and is able to read and interpret written

information.

DUTIES AND RESPONSIBILITIES

The Server is responsible for providing dining and table services to residents and guests in the communitys

dining rooms and designated areas in accordance with Thrive Senior Living standards. They are responsible for

proper meal and dining services and the cleaning of the dining rooms.

Page 2

FUNCTIONS OF THE JOB

ESSENTIAL

The following job functions have been determined to be essential to the position. Management reserves

the right to modify this list and other functions as deemed necessary.

1. Has knowledge of Daily and Anytime Menu items and can provide general description to the

residents and guests

2. Assists residents with menu selections and responds to pertinent questions about menu items

3. Responsible for taking meal and beverage orders and serving requested items according to

established guidelines

4. Responds to the dining needs of the residents and guests while maintaining Thrive hospitality

and service standards

5. Attends pre-meal briefing to gain knowledge of the meal and mealsupport activities

6. Follows all local, state and federal policies regarding food handling

7. Maintains standards of cleanliness, hygiene and health standards

8. Maintains assigned tables and surrounding area in a complete state of cleanliness, appearance

and readiness

9. Performs dining room set-up and reset of tables in accordance with dining room procedures

10. Supports the dining room decorum and etiquette standards

11. Performs and completes opening and closing checklist criteria

12. Performs and completes side work duties as assigned

13. Maintains and protects the confidentiality of resident information at all times

14. Safe food handling is practiced at all times to prevent an outbreak of food borne illness

15. Completes daily, weekly and monthly cleaning assignments

16. Maintains all work areas in a healthful and safe condition

17. Assists in dining room and surrounding areasfor proper directional flow, organization and

supplies placement

18. Partners with community team to ensure community is in compliance with OSHA requirements

and promotion of Risk Management programs and policies; adherence to safety rules and

regulations

19. Practices safety procedures at all times including Personal Protective Equipment (PPE), fire

extinguishers, MSDS (Material Safety Data Sheets) and Lockout Tagout procedures

20. Actively participates as a member of a team and committed to working toward team goals

21. Demonstrates in daily interactions with others, our Team Member Credo

PHYSICAL STRENGTH REQUIRED

Frequent body movements include lifting, moving, transferring, bending (static forward bending),

stooping/squatting, and reaching. Able to do heavy lifting, pushing, pulling and/or carrying of objects weighing

up to 50 pounds. Ability to lift 50 pounds unassisted with twisting and turning of trunk. Ability to stand and walk

for prolonged periods of time.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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