Patient Service Representative Pain Management Mentor

3 weeks ago


Mentor, United States University Hospitals Full time

Essential FunctionsPrimary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.Representatives must use quality customer service techniques to ensure patient needs are met.Maintain professional interpersonal skills with patients, physicians and co-workers.Supports department operations.Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.Required For All JobsPerforms other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.Qualifications:QualificationsEducationHigh School Equivalent / GED Required Work Experience1+ years experience as PSR-1. Required and Customer service experience, preferably in the medical field. Required Knowledge, Skills, & Abilities Typing skills - 30 wpm. Required Excellent verbal/communication skills. Required Detail oriented. Required Basic computer knowledge. Required ICD9 coding and medical terminology Preferred Demonstrates effective leadership, organizational, written, and oral communication skills. Required Licenses and CertificationsCertified Healthcare Access Associate (CHAA) Preferred Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely 20 lbs Carrying Rarely 20 lbs Pushing Rarely 20 lbs Pulling Rarely 20 lbs Climbing Rarely 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently



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