Senior Product Manager, CX AI Intelligence
3 weeks ago
Join to apply for the Senior Product Manager, CX AI Intelligence role at DraftKings Inc. 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. Its transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. Were not waiting for the future to arrive. To those who see AI as a driver of progress, come build the future together. What youll do Define and drive the AI roadmap for Customer Platform, aligning product investments with customer needs and business goals Launch tools for customers, agents, and VIP hosts, including copilots, summarization features, and automations built with MCP, Agent to Agent, and n8n Translate user feedback, conversation data, and performance metrics into product opportunities that reduce friction and increase scale Set and monitor KPIs for resolution time, experience quality, automation rates, and agent productivity to inform iteration Ensure AI deployments meet DraftKings standards for privacy, transparency, and fairness through close collaboration with Legal, Compliance, and Security Mentor product managers to balance technical depth with customer empathy and operational execution Partner with AI Platform, Product, and Operations teams to align infrastructure, data strategy, and experience design What youll bring Bachelors Degree in Computer Science, Marketing, Data Science, or any suitable combination of education, training, and experience At least 7 years of product management experience with a track record of delivering AI or data-driven products that improve customer or operational outcomes Expertise in customer-facing AI applications, including large language models, natural language processing, and agent assist tools Experience leading PMs and collaborating with cross?functional engineering and operations teams Proven ability to define metrics, assess impact, and iterate quickly based on data and feedback Strong communication and influence skills across technical and business audiences Experience with chatbot platforms, conversational AI, or customer support systems is a plus Familiarity with automation frameworks such as MCP, Agent to Agent, or n8n, and with contact center operations Understanding of human?in?the?loop systems, data governance, and AI evaluation practices Were a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Dont worry, well guide you through the process if this is relevant to your role. The US base salary range for this full?time position is $136,000.00 $170,000.00, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job?related skills, experience, and relevant education or training. Seniority level Mid?Senior level Employment type Full?time Job function Product Management and Marketing Industries Software Development and Spectator Sports Referrals increase your chances of interviewing at DraftKings Inc. by 2x Get notified about new Senior Product Manager jobs in Boston, MA. #J-18808-Ljbffr
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Senior Product Manager, CX AI Intelligence
2 weeks ago
Boston, United States DraftKings Inc. Full timeJoin to apply for the Senior Product Manager, CX AI Intelligence role at DraftKings Inc. 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking...
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Product Manager II, CX
3 weeks ago
Boston, United States DraftKings Inc. Full timeBase Pay Range $117,900.00 /yr – $147,400.00 /yr At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by...
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Product Manager II, CX
4 weeks ago
Boston, United States DraftKings Full timeThe Crown Is YoursAs a Product Manager II, CX you'll lead high-impact initiatives that transform how we support our CX agents and serve players. In this role, you'll own the roadmap for our Customer Platform, delivering scalable, AI-powered solutions that streamline workflows, reduce manual effort, and enable smarter, faster service. You'll drive a blend of...
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Product Manager II, CX
3 weeks ago
Boston, United States DraftKings Full timeAt DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. Its transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. Were not...
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Product Manager II, CX
3 days ago
Boston, MA, United States DraftKings Full timeAt DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're...
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Product Manager II, CX
1 day ago
Boston, MA, United States DraftKings Full timeAt DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're...
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Senior Manager, Product Marketing
3 weeks ago
Boston, United States Basware Full timeBasware is seeking a Senior Manager of Product Marketing & Competitive Intelligence to help shape the positioning, messaging, and go-to-market strategy for key products in our portfolio. This role combines product marketing leadership with responsibility for integrating competitive intelligence and win product teams. You’ll also lead the implementation of...
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Boston, United States Proximie Full timeSenior Product Manager, Operating Room IntelligenceProximie is on a mission to improve healthcare by transforming the world’s operating rooms into connected ecosystems of people, devices, and data. Proximie’s intelligence suite is transforming operating room performance by keeping teams in sync and workflows on track to maximize throughput. Using ambient...
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CX Consumer Senior Program Lead
4 weeks ago
Boston, United States Massachusetts Staffing Full timeSenior Program LeadReady to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we're seeking a...
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Senior AI Project Manager
3 weeks ago
Boston, United States WillowTree Full timeSenior AI Project Manager Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a...
