Call Center Scheduler
3 weeks ago
Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits for multiple participating ambulatory clinics, by collecting all necessary information for schedule and registration preparation.
Responsibilities
•Staff Call Center Scheduling telephone lines. •Responsible for handling telephone calls to multiple ambulatory locations physician specialties, physicians, making/verifying/rescheduling appointments, maintaining accuracy of schedule, answering questions, providing info and forwarding calls as necessary. •Field telephone calls, answer questions and obtain information concerning the scheduling of office appointments and schedule appointments in a professional, efficient manner. •Identify areas, within the scope of Call Center Scheduling participating departments, where potential inefficiencies in utilization may occur. •Data entry of scheduling related information using Call Center Scheduling specific software. •Initiate follow-up (i.e. schedules) to customers including physicians, physician office staff, patients and participating departments. Provide instructions concerning patient preparation. •Utilize multiple computerized databases and systems for scheduling of patients. •Maintain contact with all CAMC departments and affiliates participating in the centralized scheduling initiative. •Maintain accurate, legible, up-to-date records. •Answer marketing calls and schedule new patient appointments for CAMC Ambulatory physicians with our Patient Direct Connect Program. •Keep work area and supply area organized. •May be required to conduct inventory of supplies and equipment to ensure that necessary items are available or have been ordered and received. •Utilize cost effective measures. •Maintain medical terminology skill levels needed to discuss and understand clinical information with physician offices, customers, and hospital clinical staff. •Provide customers with verbal detailed instructions and preparations during the process of scheduling. •Responsible for fulfillment process to ensure timely and accurate dissemination of access related information to physicians, patients, and customers. •Generate, review and sort daily reports for the hospitalist patients work distribution.
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact)The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.Competency StatementMust demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.Common Duties and Responsibilities(Essential duties common to all positions)1. Maintain and document all applicable required education.2. Demonstrate positive customer service and co-worker relations.3. Comply with the company's attendance policy.4. Participate in the continuous, quality improvement activities of the department and institution.5. Perform work in a cost effective manner.6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.7. Perform work in alignment with the overall mission and strategic plan of the organization.8. Follow organizational and departmental policies and procedures, as applicable.9. Perform related duties as assigned.
Education
•Associate's Degree (Required) Experience: 1 year related experience required. Experience in healthcare is preferred
Substitution: High School Diploma and 3 years experience in a Healthcare setting (Hospital, Clinic or Physician office) or LPN with 1 year experience may substitute for an Associate's Degree
Credentials
•No Certification, Competency or License Required
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Northgate-400 Association Dr.
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org
-
Call Center Scheduler
3 weeks ago
Charleston, United States CAMC Health System Full timeJob SummaryResponsible for scheduling, cancelling, rescheduling and registering of outpatient visits for multiple participating ambulatory clinics, by collecting all necessary information for schedule and registration preparation. Responsibilities• Staff Call Center Scheduling telephone lines. • Responsible for handling telephone calls to multiple...
-
Call Center Representative
1 week ago
North Charleston, United States Aucera Full timeJob Description We are currently seeking enthusiastic Call Center Representatives to assist our world class client with selling life insurance. Aucera will take the time to invest in your success and give you the opportunity to become licensed. You'll work in an environment that is rewarding and fun, with coworkers who truly passionate about what they do. ...
-
Flexible Schedule, No Call, No Weekends
3 weeks ago
Charleston, United States The Curare Group Full timeMultispecialty group is looking to add a Psychiatrist to the team. The ideal candidate will have experience with family or child focus and will consider adult as well. Group has 7 locations, 17 physicians (16-FP, 1-Ped) & 7 NP's providing medical services to medically underserved population. Clinic has a Crisis Stabilization Unit (CSU) Residential Treatment...
-
Centralized Scheduling Rep
3 weeks ago
Charleston, United States CAMC Health System Full timeJob SummaryResponsible for handling Central Scheduling based calls and coordinating the scheduling of appointments for outpatient procedures for participating departments by physicians, physician office staff, patients and other customers.Responsibilities• Staff Central Scheduling telephone lines. • Field telephone calls, answer questions and obtain...
-
Call Center Associate
1 month ago
Charleston, United States International Game Technology, plc Full timeAnswer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information Connect with internal departments to resolve customers issue by conferencing or transferring call Call Center, Associate, Customer Service, Technology
-
Call Center Sales Representative
6 days ago
North Charleston, United States Aucera Full timeJob Description Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success.At Aucera we look for individuals with maturity, diversity and experience. Our Agents come to us with a foundation...
-
Charleston, United States Centauri Health Solutions Full timeCentauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics,...
-
Call Center Agent
16 hours ago
Charleston, United States Dynata Full timeJoin Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions...
-
Mental Health Professional I
7 hours ago
Charleston, United States State of South Carolina Full timeJob Responsibilities With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina. This position is located at the Department of Mental Health, Charleston Dorchester Mental Health Center-Admin Building, 2125 Charlie...
-
Vascular Surgeon
3 weeks ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Provide diagnostic and surgical services to the patients of the Charleston Area Medical Center, Inc and its affiliates per the terms of the employment contract. Responsibilities To provide care to CAMC patients in the field of Vascular Surgery in compliance with the highest standards of medical art and science, and within the ethical standards...
-
Interventional Radiology
11 hours ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Provide evaluation and treatment services of the patients of the Charleston Area Medical Center, inc and its affiliates per the terms of the employment agreement. Responsibilities * Physician will provide care to CAMC patients in the field of Interventional Neuro Radiology in compliance with the highest standards of medical art and science....
-
Palliative Care Physician
3 weeks ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Provide diagnostic, professional palliative care services to the patients of the Charleston Area Medical Center, Inc. and its affiliates per the terms of the contract. Comply with the quality assurance, compliance and other administrative functions of the department as per the corporate and departmental policies. Responsibilities * Educate...
-
Clinical Staff Pharmacist
3 weeks ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Responsible for managing the medication use process - prescribing, dispensing, administration, and monitoring throughout the medical center, and for applying basic knowledge about drugs and drug therapy to the care and treatment of patients. Responsibilities * Review medication orders and enter onto the patient's pharmacy profile. Evaluate the...
-
WELLNESS CENTER Front Desk Representative
1 month ago
Charleston, United States DEEPER HEALING Medical Wellness Center Full timeJob DescriptionJob DescriptionDeeper Healing Medical Wellness Center is seeking a friendly and service-oriented Front Desk Representative to join our team. As a Front Desk Representative, you will be the smiling face to welcome our wonderful patients. You will greet everyone as they arrive, book appointments, answer phone calls, and collect payment...
-
Charleston, West Virginia Area
1 month ago
Charleston, United States The Curare Group Full timeMedication-Assisted Treatment (MAT) Accredited Provider opportunities are available with a highly reputable organization in Eastern, Central and Western Kentucky. Serve an established patient base of over 30,000. No relocation is required. You must possess an X DEA certification. Full time and part time positions are available as well as ancillary income...
-
Trauma Surgeon
3 weeks ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Provide diagnostic and surgical services to the patients of the Charleston Area Medical Center, Inc and its affiliates per the terms of the employment contract. Responsibilities * To provide care to CAMC patients in the field of Surgical Critical Care Medicine in compliance with the highest standards of medical art and science, and within the...
-
Hema/Onc Physician Salary
3 weeks ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Provide diagnostic and therapeutic services to the patients of the Charleston Area Medical Center, Inc and its affiliates per the terms of the contract. Responsibilities * To provide care to CAMC patients in the field of Hematology and Oncology in compliance with the highest standards of medical art and science, and within the ethical...
-
Hema/Onc Physician Salary
3 weeks ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Provide diagnostic and therapeutic services to the patients of the Charleston Area Medical Center, Inc and its affiliates per the terms of the contract. Responsibilities * To provide care to CAMC patients in the field of Hematology and Oncology in compliance with the highest standards of medical art and science, and within the ethical...
-
Comprehensive Opioid Addiction Treatment
3 weeks ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Evaluate and treat individuals with mental illnesses or substance abuse problems in office and telehealth settings. Services include but not limited to group and individual therapy. Healthcare services are provided in conjunction with state law, professional licensing/certification and/or hospital privileges as required. Responsibilities 1....
-
Psychologist Senior
3 weeks ago
Charleston, United States Charleston Area Medical Center Full timeJob Summary Assumes a leadership role in the delivery of a specific psychological program and ensures the optimum provision of psychological assessment and treatment for a specific population which this program serves. Evaluate and treat individuals with mental illnesses or substance abuse problems in office and telehealth settings. Services include but...