Restaurant Houseman

2 months ago

North Augusta, United States Crowne Plaza Riverside Village Full time
1k with a fully vested employer match, Health, Vision, Dental and PTO. NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

Responsibilities:
  • Ensures each hotel guest remains LOYAL to the hotel and brand through exceptionally kind, courteous and professional service demonstrated through daily, personal interaction with both guest and fellow associates.
  • Must have a high level of personal care and consideration for both guests and fellow associates.
  • Demonstrates a "can do" attitude - accepts personal responsibility for individual service and cleanliness standards.
  • Takes constructive criticism well regarding improvements for room cleanliness and company-wide standards.
  • Must be able to meet the company and brand standards regarding cleanliness and Quality Assurance on a daily basis.
  • Must be able to "multi-task" - additional areas of responsibility may include cleaning guest rooms, meeting and storage rooms and commercial areas of the hotel. (i.e. lobby, fitness center, restaurant, etc.)
  • Must be able to pinpoint and rectify problem areas with linen in regard to stains and inventory.
  • Must be able to decipher between different types of linen processes and use appropriate cleaning programs.
  • Provides housekeepers with needed supplies and stocks storerooms.
  • Removes trash and soiled linens. Prepares and separates soiled linens and terry for pick up.
  • Use floor equipment as required in the rooms, public spaces, etc.
  • Flips mattresses over on a quarterly basis or as required by the manufacturer.
  • Daily sweeping and mopping in public spaces.
  • Occasional pressure washing, carpet cleaning, and other special projects.
  • Immediately notifies supervisor of any equipment failure.
Requirements:
  • Demonstrates "cool" demeanor in stressful situations - thinks on one's feet, low need for direct supervision. Can manage all types of guest and associate interactions well. Extremely diplomatic under all circumstances.
  • Must have an "eye" for detail, be self - directed, with little need for supervision.
  • Preferred Certifications: IHG Experience
  • Previous Hotel or Hospital laundry experience a plus but not required