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Quality Improvement Coordinator

2 months ago

Bellingham, United States Unity Care NW Full time

Job Type

Full-time

Description

*Applications will be accepted through Friday 9/13/24; preliminary interviews will be conducted the week of 9/16, with final interviews to follow the week of 9/23.*

Compensation:

  • Non-exempt/Hourly
  • New hires are placed on our starting wage scale $25.50 to $30.34 per hour
  • Based on performance, there is room to grow on our full wage scale of $25.50 to $35.05 per hour
Work Schedule:
  • Monday-Friday, 40 hours/week
Who We Are

Unity Care NW is a private, non-profit, federally qualified health center ( FQHC ) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing amore than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value
  • Respect
  • Integrity
  • Accountability
  • Collaboration
  • Innovation
We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

The Quality Improvement Coordinator seeks to improve the health maintenance of the patients assigned to Unity Care NW by performing outreach to patients who are due for health maintenance visits or tests; through maintenance of the patient roster; and by making contributions to other tactics implemented collaboratively by the QI team.

What We Offer
  • A friendly and collaborative team environment
  • A competitive compensation package
Generous Benefits:
  • Medical, dental, & vision insurance
  • 401(k) retirement plan with employer match after 1 year of eligibility
  • 6 paid holidays
  • Generous paid time off of 108 hours accrued in Year 1 gradually increasing to 196 hours per year over 10 years
  • Paid sick leave
  • Other paid leaves for Bereavement, Jury Duty & Bone Marrow/Organ Donation
  • Life/AD&D insurance
  • Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, and Travel as well as Identity Theft Protection
  • Flexible Spending Account
  • Employee Assistance Program
  • Alternative transportation incentives
  • Healthy Living reimbursement
  • Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonus, Will preparation services & a gym discount
  • Employment at UCNW counts towards eligibility for Public Service Loan Forgiveness - details can be viewed at Federal Student Aid .
Requirements
  • Proven experience in a role requiring advanced critical thinking and problem-solving skills.
  • Possesses specific knowledge and training in public and/or community health typically acquired during completion of a certificate or license program.
  • Knowledge of quality improvement methodologies and healthcare practices, with additional expertise in the field of public and/or community health
  • Two (2) year degree preferred or equivalent education, training, or experience.
  • Experience working with underserved populations and knowledge of health equity, social determinants of health and cultural competency strongly preferred.
  • Skills in organizing resources and establishing priorities.
  • Skills in teaching complex health education topics in a health literate manner.
  • Ability to understand and respond effectively and with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender, sexual orientation, economic standing, & others.
  • Familiarity with and ability to create more complex documents and presentations in Microsoft Office Suite of programs including Outlook, Word, Excel, PowerPoint, SharePoint, Forms, etc.
  • Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
  • Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic "customer service."
  • Effectively communicates information during informal and formal verbal interactions.
  • Prepares and effectively executes presentations of information and analysis to groups.
  • Possesses ability to teach patients in small and large group settings, as well as in individual interactions.
  • Ability to travel within the service area for patient outreach and between UCNW facilities.
Preferred Qualifications (not required)
  • One to two-years' experience working in public health or health care setting preferred.
  • Administrative experience is a plus.
  • Ability to communicate multilingually, a plus.
  • Certified Health Education Specialist (CHES), preferred.

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires that all employees receive annual flu vaccines. UCNW also requires vaccination against COVID-19 as a vital public health measure that has truly been life-saving. We are proud of the leadership role we've played in protecting our community from this devastating virus.

*Applications will be accepted through Friday 9/13/24; preliminary interviews will be conducted the week of 9/16, with final interviews to follow the week of 9/23.*

Salary Description

$25.50 to $30.34 per hour