Customer Service Representative

3 weeks ago


Phoenix, United States NEFCO Corp Full time

Description Job Summary: The Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors. Job Duties Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations. Resolve product or service problems by clarifying the customer’s complaint, determining the root of the problem, explaining the solution, expediting any correction, and following up. Process customer adjustments – Create paperwork for customer returns and process credits. Dispatch for driver; get contact info and wrong addresses when a driver is having a problem. Contact drivers for Estimated Time of Arrival for customers. Handle Return Authorizations with Vendors. Access daily delivery manifests. Maintain the hot list; communicate between appropriate departments. Make changes to redeliver for wrong addresses or rescheduling a delivery. Manage missed deliveries - entering Error Report and communicating to the Branch that needs to redeliver it. Requirements Qualifications: Demonstrate strong ability to work in a fast-paced, high-pressure environment. Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite. Excellent verbal and written communication skills. Strong customer service skills. Maintain excellent regular attendance and punctuality at work to ensure a high-quality and timely response for customers. Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail. Degree is preferred (although industry experience may be considered in lieu of degree). 2-3 years of work experience preferred. This is a non-exempt position, eligible for overtime. #J-18808-Ljbffr



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