Supervisor, Warehouse Operations

2 weeks ago

Houston, United States Conn's Full time
Job Description

Warehouse Operations Supervisor

Conn's is publicly owned and offers a comprehensive benefits program including: Medical, Dental & Vision Benefits, Flexible Spending Accounts, Paid Vacation, Basic Life Insurance, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, Tuition Reimbursement and Employee Discounts.

Position Summary:

Warehouse Supervisor is to ensure product flows in a timely manner and that product flow problems are identified early and are proactively resolved as measured by relevant metrics and KPI's. Supports the facility operating budget and KPI's by validating and achieving standards, achieving, and exceeding daily operating goals, and driving down non-measured / indirect hours while maintaining service levels:
  • Measured by performance to budget and KPI's
  • Measured by meeting line item PPH goals and effective management of production hours
  • Meeting Retail & Delivery Service level objectives.
  • Ensures inventory integrity and systems integrity and execution, while maximizing productivity throughout the distribution center.
  • As measured by internal DC accuracy goals
  • Ensures workforce engagement in company values through the effective execution of HR, LP and Safety policy and programs
  • As measured by the reduction in employee relation incidents, recordable accidents, and inventory shrink
Essential Functions:
  • Provide leadership, training, development, and mentorship for Leads and future Leads
  • Actively embraces continuous improvement through improvement of self as much as improvement of team, processes, and environment
  • Identify and implement best practices
  • Perform operational training and cross-training events
  • Create a culture of ownership and participation
  • Excellent customer service and follow-up skills
  • Formulates and executes tactical day-to-day and hour-by-hour operating plans to forecast and plan product flow, and adjust staffing based on volume and service level expectations
  • Works in direct labor role as time permits
  • Demonstrates team building skills and leads by example
  • Maximizes use of fixed assets
  • Subject matter expert in WMS, and able to perform research on exceptions
  • Provides direction on key responsibilities: Productivity monitoring, reporting and feedback; quality performance and feedback; inventory integrity in all processes; safety training, reporting, and policy; and loss prevention training and awareness
  • Ensures company policies are communicated, understood, and administered
  • Maintains a safe, secure, and healthy work environment, able to show year-on-year improvements in accident and injury statistics
  • Maintains necessary equipment and tools for the operation to succeed
  • Partners effectively with own leadership team as well as with teams and peers off-site, customers, and vendors.
Qualifications:
  • Distribution Center Experience 3+ years preferred
  • 3+ years leadership experience in areas of increasing responsibilities preferred
  • High School Diploma or equivalent required
  • Bachelor's Degree preferred

Conn's HomePlus is an equal opportunity employer.

Conn's HomePlus (NASDAQ: CONN) is a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home life to home love. With more than 150 stores across 15 states and online at Conns.com, our over 4,500 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and personalized financing, including flexible, in-house credit options. Additional information can be found by visiting our investor relations website and social channels (@connshomeplus on Twitter, Instagram, Facebook and LinkedIn).

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