Assistant Community Association Manager

2 weeks ago

Carlsbad, United States Associa Full time

Job DescriptionAn Assistant Community Manager is responsible providing clerical and administrative support to thelead Community Manager(s). The Assistant Community Manager is the liaison to the lead CommunityManager(s) and homeowners primarily, but will also occasionally interact with vendors, board membersand committee members, as well as staff at the Associa Client SharedService Center (CSSC) and withinthe branch office.Duties include but are not limited to:•Complete digital and physical administrative tasks for multiple properties. These include but arenot limited to preparation of governing documents, Architectural Review Board (ARB)application processing, receive and sort incoming mail/packages to record, dispatch, distributeto the correct recipient.•Address inquiries and resolve concerns with homeowners, management, and vendors within 24hours.•Assist owners with the Association web site for access to rules, governing documents, minutesof meetings, community project communication, and newsletter distribution.•Maintain, update, and organize property unit files within designated portfolio.•Assist lead Community Manager with on-site community inspections as necessary, draftinghearing letters, researching repair quotes, work order updates, and annual meetingnotifications.•Assist lead Community Manager with bulk mailing, financial statements, and communicateresults of hearings to owners within the time frames set by state statues or governingdocuments as needed.•Process account payables to include proper coding, facilitate and process recurring/autopayments, research past due bills, check requests, and obtain signatures.•Create reports (landscape, emergency work orders; delinquencies, violations) out of themanagement software and mailing system.•Work cross functionally with other departments, communities and Associa specificcommunication portals to ensure payments, flyers and/or newsletters are properly posted.•Engage in Associa training including Associa University webinars, vendor hosted virtual PowerHours, and company incentive contest programs that embody the Mission and Values of thecompany.•Other duties as assigned.Requirements•Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.•Knowledge of communities/property/real estate and homeowners associations.•Knowledge of the role of the association board, the Community Association Manager, and howthose roles interface with the requests of homeowners.•Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)at a proficient level.•Knowledge of conflict resolution techniques at a proficient level.•Professional communication skills (phone, interpersonal, written, verbal, etc.).•Professional customer service skills.•Self-motivated, proactive, detail oriented and a team player.•Time management and time critical prioritization skills.The hourly wage for this position is between $20 - 22.Company DescriptionWith more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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