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Lead Server

2 months ago

Dallas, United States HYATT Hotels Full time

- Train new hire servers between three and five days on the floor. This includes everything from grooming standards, building/department tour, menu training, and job expectations. The trainee will begin by shadowing leader server with the end goal of the trainee doing a mock service where the lead server shadows the trainee for the last shift

- Responsible for assigning and checking opening and/or side work each shift the lead server(s) works.

- Performs as a "captain "for large events inside Catbird. The lead server would be the POC for setup and breakdown when required, especially in the absence of management.

- Attends F&B meetings at a minimum once a month in order to provide valuable colleague insight and offer solutions to situations that require attention

POS Champion, extra training would be required. Manager access to POS system for comps/voids and service charge for event purposes.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Cocktail servers are responsible for submitting and presenting guest beverage selections. The right person will gain menu knowledge and give recommendations from our compilation of libations. Servers engage in casual conversation and must maintain an attractive setting. Their style and service attributes are key to creating the guest experience.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal communication skills.