Desktop Engineer

2 weeks ago

Pensacola, United States Danta Technologies Full time

Hi

My name is Srikanth and I'm an IT recruiter at Danta Technologies

we have immediate position for Desktop Support Engineer at Pensacola Florida (Onsite). Please find the complete job description given below. if your comfortable, kindly please share your updated resume to sri@dantatechnologies.net

Position: Desktop Support Engineer

Location: Pensacola Florida

Duration: Long Term

Job Description

Looking for Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Manage a team of 25-30 technicians across locations

Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster

Manage Resource productivity Enable the team with training and development Ensure security compliance

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

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