Solutions Engineer

4 weeks ago

Pittsburgh, United States Broadwing Corporation Full time

Role Overview:

As an Solutions Engineer and Integration Specialist for Spacetime Customer Onboarding, you will be responsible for supporting customers in the successful evaluation and initialization of Spacetime. You will work closely with customers to gather the necessary information and translate it into the appropriate fields within Spacetime's APIs, which are based on gRPC and protocol buffers. Additionally, you may perform the necessary configuration work within Spacetime to initialize the customer's instance. Your role will play a vital part in ensuring a seamless onboarding experience for customers and facilitating the integration of their specific requirements into Spacetime.

Key Responsibilities:

  • Collaborate with customers to understand their specific requirements and desired outcomes
  • Gather information such as the motion of mobile terminals, ephemerides of satellites, antenna radiation patterns, RF channels and bandwidths, C/N+I thresholds, ground segment network topology, Layer 2 and Layer 3 protocols, ground station coordinates, SLAs, and more
  • Translate customer-provided information into the appropriate fields within Spacetime's open APIs (based on gRPC and protocol buffers) writing code to automate the steps in any of Golang, Java, C++, or Python.
  • Perform the necessary configuration work within Spacetime to initialize the customer's instance, if required
  • Work closely with the engineering and customer success teams to address any technical challenges or requirements during the onboarding process
  • Provide technical support and guidance to customers during the evaluation phase, ensuring a smooth transition into using Spacetime
  • Document and communicate customer-specific configurations and requirements to internal teams
Qualifications:
  • Strong understanding of networking and communications technologies
  • Proficiency in gRPC and protocol buffers
  • Excellent communication and interpersonal skills to effectively collaborate with customers and internal teams
  • Detail-oriented with the ability to gather and interpret complex technical information accurately
  • Strong problem-solving skills to address technical challenges during the onboarding process
  • Ability to manage multiple customer engagements simultaneously
  • Familiarity with satellite orbits, wireless communications, antenna types, and networking essentials is a plus
Benefits:
  • 401(k)
  • Health insurance - including medical, dental, and vision for you and your dependents
  • Life insurance
  • Paid time off
  • Equity

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