Director of Rooms Operations

3 weeks ago

Key West, United States Hyatt Vacation Ownership Full time

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Shift: 1st/2nd; must be available to work weekends and holidays.

Requirement: Valid Driver's License with a good driving record

Relocation Assistance Available

Education and Experience  

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR  

  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.  

CORE WORK ACTIVITIES  

  • Managing Profitability  

  • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.  

  • Analyzes service issues and identifies trends.  

  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.  

  • Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

    Managing Revenue Goals  

  • Monitors Rooms operations sales performance against budget.  

  • Reviews reports and financial statements to determine Rooms operations performance against budget.  

  • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.  

  • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

    Leading Operations and Department Teams.  

  • Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.  

  • Develops systems to enable employees to understand guest satisfaction results.  

  • Communicates a clear and consistent message regarding departmental goals to produce desired results.

    Managing the Guest Experience  

  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.  

  • Responds to and handles guest problems and complaints.  

  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.  

  • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.  

    Managing and Conducting Human Resources Activities  

  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.  

  • Ensures employees are treated fairly and equitably.  

  • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).  

  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.  

  • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.  

  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.  

  • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.  

  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.  

  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.  

  • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. 

#LI-MM1

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Director of Rooms Operations

    4 days ago

    Key West, United States HV Global Group, Inc. Full time

    Shift: 1st/2nd; must be available to work weekends and holidays. Requirement: Valid Driver's License with a good driving record Relocation Assistance Available Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front...

  • Director of Rooms Operations

    4 weeks ago

    Key West, United States Hyatt Vacation Club at Beach House Full time

    Shift: 1st/2nd; must be available to work weekends and holidays. Requirement: Valid Driver's License with a good driving record Relocation Assistance Available Education and Experience   2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services,...

  • Director of Rooms Operations

    4 weeks ago

    Key West, United States Hyatt Vacation Club at Beach House Full time

    Shift: 1st/2nd; must be available to work weekends and holidays. Requirement: Valid Driver's License with a good driving record Relocation Assistance Available Education and Experience   2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services,...

  • Director of Rooms Operations

    3 weeks ago

    Key West, United States HV Global Group, Inc. Full time

    From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about joining our family....

  • Director of Rooms Operations

    2 weeks ago

    Key West, United States HYATT Hotels Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. Shift: 1st/2nd; must be available to work weekends and holidays. Requirement: Valid Driver's License with a good driving record Relocation Assistance...

  • Director of Operations

    6 days ago

    Key West, United States Madda Fella Full time

    **Madda Fella** **Director of Operations - Key West** **Salary + Commission** - Managing and renovating retail locations - Merchandising high-end products - Engaging with customers on multiple levels - Collaborating with local partners - Soucing new and emerging designers for store showcases and inventory - Handling scheduling and overall...

  • Complex Assistant Director of Housekeeping

    4 weeks ago

    Key West, United States Hilton Full time

    Complex Assistant Director of Housekeeping - Casa Marina Key West, A Curio Collection Casa Marina Key West and The Reach Key West, part of the Curio Collection by Hilton, is looking for a Complex Assistant Director of Housekeeping to join their leadership team! This exciting career opportunity will oversee all housekeeping operations at both beautiful...

  • Rooms Operations Manager

    1 week ago

    Longboat Key, United States Marriott International, Inc Full time

    **Additional Information** Overnight shift **Job Number** 24073826 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Longboat Key Resort, 1620 Gulf of Mexico Drive, Longboat Key, Florida, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Anticipated to...

  • Director of Rooms

    4 days ago

    West Hollywood, United States 1 Hotel West Hollywood Full time

    Salary Range: $140,000-$150,000 depending on experience Overview: **Grow with us...**: Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way, _especially when it comes to our guest experience._ Our hotel leadership teams are at the very roots of our success. They are accountable to everyone that visits our hotel - team...

  • Escape Room Guide/Actor at Legends of Xscape Escape Rooms

    1 month ago

    West Palm Beach, United States Legends of Xscape Escape Rooms Full time

    Job DescriptionJob DescriptionAre you a natural storyteller and an enthusiast for immersive experiences? Do you thrive on creating unforgettable moments for others? If so, we have the perfect role for you as a Game Master and Escape Room Actor at Legends of Xscape!Starting Pay $12/hr Tips and Incentive pay can make up to $18+ an hourPart Time Job evening...

  • Escape Room Guide/Actor at Legends of Xscape Escape Rooms

    3 weeks ago

    West Palm Beach, United States Legends of Xscape Escape Rooms Full time

    Job DescriptionJob DescriptionAre you a natural storyteller and an enthusiast for immersive experiences? Do you thrive on creating unforgettable moments for others? If so, we have the perfect role for you as a Game Master and Escape Room Actor at Legends of Xscape!Starting Pay $12/hr Tips and Incentive pay can make up to $18+ an hourPart Time Job evening...

  • Director of Rooms

    1 week ago

    West Palm Beach, United States The Singer Oceanfront Resort Full time

    Property Description: The reimagined beach escape is located on a pristine, four-mile stretch of Singer Island, Floridas hidden gem between Palm Beach and Jupiter and the eastern-most point in the state. Just steps away from turquoise blue ocean on one side and the calm waters of the Intracoastal on the other, The Singer offers an unmatched retreat on the...

  • Director of Operations and Experiences

    2 months ago

    Key Largo, United States PMG Asset Services Full time

    Description: Department: PMG Asset Services / PMG Vacation Rentals Reports to: Director of Property Management FLSA Status: Exempt Property: Playa Largo Ocean Residences Job Summary: As the Director of Operations and Experiences, you will play a pivotal role in overseeing and optimizing the operational aspects of our business, while simultaneously crafting...

  • Director of Operations and Experiences

    4 weeks ago

    Key Largo, United States PMG Asset Services Full time

    Description: Department: PMG Asset Services / PMG Vacation Rentals Reports to: Director of Property Management FLSA Status: Exempt Property: Playa Largo Ocean Residences Job Summary: As the Director of Operations and Experiences, you will play a pivotal role in overseeing and optimizing the operational aspects of our business, while simultaneously crafting...

  • Front Office Operations Manager

    1 month ago

    Key West, United States Highgate Hotels Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Office Operations Manager

    3 weeks ago

    Key West, United States Highgate Hotels Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Housekeeping Operations Manager

    4 weeks ago

    Key West, United States Highgate Full time

    Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and...

  • Housekeeping Operations Manager

    1 week ago

    Key West, United States Highgate Full time

    Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering) ...

  • Housekeeping Operations Manager

    3 weeks ago

    Key West, United States Highgate Full time

    Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and...

  • Nurse Manager, Operating Room

    1 week ago

    West Columbia, South Carolina, United States Nealy Pierce, LLC Full time

    Nealy Pierce has been engaged by a 200+ bed, growing non-profit, independently owned hospital in the Southeastern Mid-atlantic Region that is on its Magnet journey to help them identify a new Nurse Manager, Operating Room to join its teamAbout the Nurse Manager, Operating Room Position:The Nurse Manager, Operating Room will manage the daily operations of a...