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IT Support Analyst, Sussex WI

2 months ago

Sussex, United States Nature's Path Full time
Description Responsibilities:
  • Serve as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issues.
  • Diagnose and resolve technical problems via phone, email, and in-person support.
  • Install, configure, and maintain computer systems, software applications, and peripheral devices.
  • Manage and prioritize support tickets in the IT service management system, ensuring timely resolution and follow-up.
  • Provide user training and support on various IT systems and applications.
  • Monitor and maintain IT inventory, including computers, printers, and other hardware.
  • Collaborate with other IT team members to identify and address recurring issues or potential improvements.
  • Assist with system updates, patches, and upgrades as needed.
  • Maintain documentation for IT procedures, support processes, and troubleshooting guides.
  • Adhere to IT security policies and practices to safeguard organizational data and systems.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • Proven experience (3+ years) in IT Support, with a strong understanding of computer systems, software, and networking.
  • Proficiency in Windows and macOS operating systems.
  • Good understanding of Azure, M365 administration, networking, and server management.
  • Experience with ticketing systems and remote support tools.
  • Strong problem-solving skills and ability to work independently.
  • Excellent verbal and written communication skills.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
  • Strong customer service orientation with a patient and professional demeanor, and the ability to communicate using non-technical language.
Preferred Skills:
  • Experience with Active Directory, DNS, and DHCP.
  • Knowledge of network troubleshooting tools and methodologies.
  • Experience with virtual environments and cloud services (e.g., VMware, Azure).
  • Experience with ITIL or other IT service management frameworks.
  • Ability to script or automate tasks using languages such as PowerShell or Python.
  • Willingness to provide occasional on-site support at the Chicago office (mileage compensated).

Thank you for considering Natures Path