Front Desk Agent

2 months ago

Avoca, United States Greenwich Hospitality Group, LLC Full time
Job Details

Level
Entry

Job Location
Greenwich Hospitality Corp - Greenwich, CT

Remote Type
N/A

Position Type
Full Time

Education Level
Undisclosed

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
Any

Job Category
Hospitality - Hotel

Description

RESPONSIBILITES:
1. Welcome guests on their arrival to the hotel, wish them well on their departure
2. Ensure guest satisfaction is delivered on a consistent basis
3. Process guest check in and guest check out according to established Standards &
Procedures
4. Ensure guest requests are properly followed up
5. Adhere to established hotel credit and cashiering policies
6. Responsible for the cash bank issued
7. Report to management guest comments via Front Office logbook
8. Be able to complete any incoming Reservation or inquiry
9. Maintain constant communication through logbook
10. Be familiar with Restaurant, Room Service and Bar hours and menus
11. Handle all guest complaints according to established procedures
12. Balance all cashiering work at the end of the shift. Reporting any shortage or
overage immediately to the attention of the Guest Service- Shift Leader
13. Be familiar with all room types and rate structure of DELAMAR
14. Review daily, the function sheets and Front Office memos to keep abreast of hotel
information

Qualifications

Highschool diploma/GED Required

Knowedge in Opera PMS system preferred

Must have previous hotel/hospitality experience

Must be able to work weekends/holidays

Must have great customer service skills

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