Guest Service Representative

4 weeks ago

Eugene, United States Schulte Companies Full time
Description

Graduate Hotels®,is seeking aGuest Service Representativeto joinGraduate Eugeneand its brilliant team of hospitality enthusiasts.

Graduate Hotelscreatesauthentic, spirited spaces that connect travelers,studentsand locals alike. Through thoughtfully curated design, creative F Band community-focused events, we create hotels worthy of their communities.

We are a diverse team ofexperiencemakers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even ifit'stheir first time in town.In order tohelp you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily andassistsin preparing,assemblingand deliveringwelcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are donein accordance withproper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assistingwith lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Activelyparticipatesin Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned


EDUCATION AND EXPERIENCE
  • Prior Customer Service Experience
  • High School Diploma/GED
KNOWLEDGE,SKILLSAND ABILITIES
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills


About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels thatresidein dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer,ownerand operator. For more information on Graduate Hotels, please visitwww.graduatehotels.com.

*Graduate Hotels is an Equal Opportunity Employer.

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