Manufacturing customer support

1 day ago

Tracy, United States Randstad Full time

Randstad is on the search for an individual that has high volume order entry, multi-phone line management and customer support experience. This position is a Monday -Friday, Temp to Hire opportunity for the right individual If this is your next position... Apply today with UPDATED resume that shows the relevent experience. Once received we will schedule an interview salary: $20 - $24 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesThis position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.Job Responsibilities Enter customer orders received by email and phone into ERP system Answer high volume of incoming calls and emails in a timely manner Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems Communicate effectively with customers related to order status and coordinate with production regarding backordered items Communicate with sales, finance and operation teams to ensure orders are fulfilled Develop and maintain product knowledge to support customer needs and provide solutions Utilize the use of SalesForce to manage customer issues Verify product load and quantities match purchase order Review and retrieve documentation for credit department as needed Issue credits for pallet/product returns when applicable Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records Execute Daily and Business fundamentals Willing and able to cross-train on other aspects of the customer service process Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as neededSkillsMulti-phone lineCustomer ServiceCRMBasic Computer SkillsCUSTOMER ORDERS/SALESQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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