Manager, Field Application Specialists

3 weeks ago

Cincinnati, United States Meridian Bioscience Full time

Manager, Field Application Specialists Job Locations US-Remote Company Meridian Bioscience, Inc. Department Sales

of Openings

1 About Meridian Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems. Job Summary The Manager of Field Support manages the team in the United States responsible for customer training and support our products as they are intended for use. The goal is to ensure high customer satisfaction, and therefore, the in-market success of Meridian products by providing strong technical training, validation assistance, trouble shooting, and complaint resolution. Key Duties Tasks/Duties/Responsibilities: The Manager of Field Support plays a key role at Meridian in the leadership and development of customer ramp-up to reporting patient results and ongoing satisfaction. He or She plays a key role in the successful launch of new products/improvements, helps in delivering the Sales goals, and drives department's high quality and adherence to policies and procedures. Leads and provides direction to the implementation team on installation and training programs. Coordinates customer training, validation assistance, as well as on-site clinical in-servicing and new customer support. Establishes, tracks and delivers Key Performance Measures for installing new products, and customer satisfaction. Monitor CIs and customer comments and work with team to coordinate training improvement, collaboration with marketing and R&D to promote product improvements. Quickly resolve customer complaints, and answer customer inquiries. Responsible for hiring and developing technical support personnel. Works with other leaders to address upstream implications of quality issues with clients and/or regulators. Other Duties as assigned: Travel up to 50% of the time. Ability to walk up and down several flights of stairs throughout the workday in a multi-location facility. Ability to work on a PC including repetitive use of a keyboard and mouse for long periods throughout the course of the workday. Ability to stand or sit for long periods of time, reach, bend, stoop, lift throughout the course of the workday. Must be able to analyze and concentrate routinely throughout the course of the workday. Qualifications Minimum Education or Equivalent Experience Required/Preferred: Bachelor of Science degree in Medial Technology, Biology, Chemistry, Biochemistry or equivalent relevant experience required 6+ years of experience in the in-vitro diagnostics industry in technical support roles. 5+ years of leadership experience required. Experience leading diverse groups within an organization. Competencies Required or preferred: Possess excellent verbal communication, teaching and coaching skills and be able to motivate and lead others. Empathize with the customer. Understand customer needs. Act in an urgent manner to resolve customer issues. Raise issues internally to the appropriate people in order to resolve customer issues. Strong troubleshooting and problem-solving skills. Excellent interpersonal, organizational, written and verbal communication skills for dealing with employees at all levels. Excellent problem solving and troublesho

  • Manager, Field Application Specialists

    1 month ago

    Cincinnati, United States Meridian Bioscience Full time

    Manager, Field Application Specialists Job Locations US-Remote Company Meridian Bioscience, Inc. Department Sales of Openings 1 About Meridian Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering...

  • Legal Billing Applications

    3 weeks ago

    Cincinnati, United States Lewis Brisbois Bisgaard & Smith, LLP Full time

    Overview The Cincinnati, OH office is seeking an experienced Legal Billing Applications & Aderant Applications Specialist to provide hands-on training and development assistance for users on the variety of tools maintained in the Billing/Finance/Accounting areas. Products include: LawTime/Aderant, eBilling sites, Timekeeping, Paperless Prebills, Iridium...

  • Legal Billing Applications

    3 weeks ago

    Cincinnati, United States Lewis Brisbois Bisgaard & Smith Full time

    Overview: The Cincinnati, OH office is seeking an experienced Legal Billing Applications & Aderant Applications Specialist to provide hands-on training and development assistance for users on the variety of tools maintained in the Billing/Finance/Accounting areas. Products include: LawTime/Aderant, eBilling sites, Timekeeping, Paperless Prebills, Iridium...

  • Application Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Pinnacle Partners Full time

    Pinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Cincinnati, OH area. This successful resource will be responsible for supporting a variety of applications and related technologies. This will include troubleshooting, analyzing, and repairing software related issues....

  • Application Support Specialist

    4 weeks ago

    Cincinnati, United States Pinnacle Partners, Inc Full time

    Pinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Cincinnati, OH area. This successful resource will be responsible for supporting a variety of applications and related technologies. This will include troubleshooting, analyzing, and repairing software related...

  • Application Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Pinnacle Partners, Inc Full time

    Pinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Cincinnati, OH area. This successful resource will be responsible for supporting a variety of applications and related technologies. This will include troubleshooting, analyzing, and repairing software related...

  • Field Technical Specialist

    1 month ago

    Cincinnati, Ohio, United States Toyota North America Full time

    OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...

  • Repossession LPR Field Investigator

    1 month ago

    Cincinnati, United States National Asset Recovery Specialists Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsHealth insuranceOpportunity for advancementPaid time offSigning bonus National Asset Recovery Specialists, Inc. is seeking a full-time Camera Car Driver & Field Investigator to play a vital role in the financial success of our company....

  • IT Application Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States First Student Full time

    About the Company:First Student is the leading school transportation provider in North America, bringing over a century of experience in safe and reliable transportation services. Operating in 39 states and 8 Canadian provinces, we serve 1,250 school districts and transport approximately five million students to 21,000 schools every day.About the Job:As part...

  • Intervention Specialist

    1 month ago

    Cincinnati, United States The Greater Cincinnati School Application Consortium Full time

    Position Type: Special Education/Early Childhood Intervention SpecialistDate Posted: 1/24/2024Location: Bethel Tate Bick Primary SchoolDate Available: 08/13/2024Closing Date: Until FilledDistrict: Bethel-Tate Local School District - websiteIntervention Specialist Position Purpose - Under the general supervision of the School Principal, to maximize the...

  • Sr. Application Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States NECCO Full time

    Senior Application Support Specialist Job Category: Administrative & Support Description: If you are a leader who enjoys tackling challenges with strategic thinking, a great communicator who aims for impactful decisions, a problem-solver, and a collaborative team player, passionate about contributing to the company's success and growth, then this role is...

  • Application Support Specialist

    4 weeks ago

    Cincinnati, United States Dinsmore Inc Full time

    With over 725 lawyers in 32 offices across the U.S., Dinsmore is committed to maintaining and developing a strong market profile. This is both to facilitate an understanding of the firm's capabilities by current and prospective clients, and to support the recruitment of talented attorneys and business professionals. Dinsmore is seeking an Application...

  • Application Support Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Dinsmore Inc Full time

    With over 725 lawyers in 32 offices across the U.S., Dinsmore is committed to maintaining and developing a strong market profile. This is both to facilitate an understanding of the firm's capabilities by current and prospective clients, and to support the recruitment of talented attorneys and business professionals. Dinsmore is seeking an Application...

  • Regional Human Resources Manager

    3 weeks ago

    Cincinnati, United States Sanitation Specialists Full time

    Company Overview: Sanitation Specialists is a family-owned company that puts their employees first! Why Sanitation Specialists? "Because People Matter," because at our core, our people drive everything we do and how we do it. We have made sanitation our core business, making food safety our highest priority. Our purpose: Providing great careers for great...

  • Regional Human Resources Manager

    4 weeks ago

    Cincinnati, United States Sanitation Specialists Full time

    Company Overview: Sanitation Specialists is a family-owned company that puts their employees first!Why Sanitation Specialists? "Because People Matter," because at our core, our people drive everything we do and how we do it. We have made sanitation our core business, making food safety our highest priority. Our purpose: Providing great careers for great...

  • Regional Human Resources Manager

    1 month ago

    Cincinnati, United States Sanitation Specialists Full time

    Company Overview: Sanitation Specialists is a family-owned company that puts their employees first! Why Sanitation Specialists? "Because People Matter," because at our core, our people drive everything we do and how we do it. We have made sanitation our core business, making food safety our highest priority. Our purpose: Providing great careers for great...

  • Regional Human Resources Manager

    2 weeks ago

    Cincinnati, Ohio, United States Sanitation Specialists Full time

    Company Overview: Sanitation Specialists is a family-owned company that puts their employees first Why Sanitation Specialists? 'Because People Matter,' because at our core, our people drive everything we do and how we do it. We have made sanitation our core business, making food safety our highest priority. Our purpose: Providing great careers for great...

  • Intervention Specialist

    1 month ago

    Cincinnati, United States The Greater Cincinnati School Application Consortium Full time

    Position Type: Special Education/Intervention Specialist (Mild/Moderate)Date Posted: 4/17/2024Location: Best PointDistrict: Best Point Education & Behavioral Health - websiteWe are currently hiring for the 2024-2025 school year! Primary Responsibilities: Best Point Education & Behavioral Health is actively seeking Intervention Specialist for our education...

  • Application and Desktop Specialist

    1 month ago

    Cincinnati, United States Hamilton County Sheriff's Office Full time

    Job DescriptionJob DescriptionThe Hamilton County Sheriff's Office (HCSO), founded in 1803, is Ohio's 3rd largest sheriff's office. HCSO has approximately 900 employees dedicated to ensuring the safety of nearly one million residents who call Hamilton County Home. If you are an Application and Desktop Support Specialist with expertise in...

  • Intervention Specialist

    1 month ago

    Cincinnati, United States The Greater Cincinnati School Application Consortium Full time

    Position Type: Special Education/Intervention Specialist (Mild/Moderate)Date Posted: 11/28/2023Location: Riverside AcademyDate Available: 10/09/2023Closing Date: 12/30/2023District: Mount Auburn Preparatory Academy - websiteACCEL Schools is hiring a highly qualified Intervention Specialist at Riverside Academy located in Cincinnati, Ohio. The Intervention...