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Customer Service Representative

2 months ago

Atlanta, United States Ultimate Staffing Full time

Ultimate Staffing is looking for an experienced and personable customer service representative for a thriving client company in Lawrenceville, GA. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

*Full time hours

*Fully onsite in Lawrenceville, GA

*Pay rate $20-$22

Duties and Responsibilities

  • Answer all questions, calls and emails in a timely manner
  • Demonstrates the skills and product knowledge required to perform job functions.
  • Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
  • Order entry
  • Send order receipt confirmation to customer
  • Send order shipping confirmation and ETA to customer after coordinating with all internal
  • Send order change communication to customer as necessary
  • Internal coordination with all departments regarding order
  • Send price change communication to customer
  • Coordinate material returns from the customer and generate credit request
  • Set up new customer account in X3
  • Invoicing to customer - generate the invoice and send it to the customer upon approval
  • Coordinate and send out liquid and cured samples to customers
  • Checking and confirming inventory for customers and salesman
  • Managing and consolidating finished goods inventory
  • Check order status/electronic orders
  • Check inventory
  • Provide product information and pricing
  • Process credits, return authorizations and factory charge backs.
  • Tracking and scheduling shipments
  • Research and resolve customer inquiries
  • Update customer experience center with relevant inquiries
  • Reviews appropriate daily reports
  • Monitor stock levels
  • Follow and adhere to department/company guidelines
  • Assisting customers with orders
  • Processing Orders
  • Working closely with warehouse and production team on shipments

Requirements

Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently

  • Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
  • Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
  • 1-2 years minimum as a customer care representative in a warehouse setting preferred
  • Experience with shipping/understands shipping, bill of lading and scheduling shipping is important
  • Chemical/paint industry, or construction industry is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.