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Landscape Maintenance Account Manger

2 months ago

Wilmington, United States Penn Foster Inc Full time

Yard-Nique is currently looking for an Account Manager for our Maintenance team. We are an experienced leader in our industry and provide a diverse array of products and services. This position will train under and assist an experienced Account Manager in managing a portfolio of maintenance contracts to a wide variety of customers. To be successful and thrive with our company you must: Be driven, disciplined and focused Build strong relationships through trust, hard work and determination Develop and maintain landscape maintenance contracts specific to our customer's needs and vision Make a commitment to Safety, Customer service standards and Quality an unwavering priority Utilize your previous experience and people skills to be an effective teammate and leader Understand and own your business. Responsibilities: Manage all aspects of a commercial landscape maintenance portfolio, including customer service ideals, enhancement sales, and quality and production expectations. Anticipate customer problems and concerns and take action to meet and exceed customer expectations Build and maintain proactive communication and positive business relationships with residential and commercial clients, property managers, HOAs and other stakeholders Work collaboratively with peer managers on various projects Manage quality control of the portfolio to include assisting with property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary Responsible for financial management and profitability goals of department: Interpretation and management of job cost reports, capital expenditures, and small tool budgets Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested Effectively manage the activities of maintenance crews of 3-5 employees; communicate with Crew Leaders on a daily basis to ensure work schedules are adhered to in a safe and efficient manner, and ensure employee time is reported accurately Provide supervision and develop employees through positive interactions, giving feedback and providing on-the-job training Coordinate associated equipment, manpower, and procure necessary materials Engage in on-the-job and cross-training with colleagues of other Yard-Nique divisions and departments Establish and maintain safety and security at jobsites for all employees and customers Position Requirements: Effectively coach and manage employees on a daily basis Basic knowledge of landscape maintenance techniques, plant identification and irrigation techniques preferred Ability to build positive relationships with customers and employees at all levels in the organization Adaptability and sound judgment when faced with multiple competing priorities Basic proficiency with Microsoft Outlook, Excel, Word Basic Qualifications: AS or BS degree in Horticulture, Construction, or related field, preferred Minimum 3-5 years related experience Ability to work with minimal supervision Excellent verbal and written communication skills Job Type: Full-time Pay: Negotiable based on experience

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