Rooms Operations Manager
2 weeks ago
Job DescriptionJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.CANDIDATE PROFILE Education and Experience •High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR •2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESLeading Room Operations Team •Verifies that goals are being translated to the team as they relate to guest tracking and productivity. •Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. •Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. •Verifies that the team has the capabilities to meet expectations. •Leads by example demonstrating self-confidence, energy and enthusiasm. •Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.Managing Property Rooms Operations Function(s) •Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). •Follows property specific second effort and recovery plan. •Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. •Takes proactive approaches when dealing with employee concerns. •Extends professionalism and courtesy to employees at all times. •Communicates/updates all goals and results with employees. •Meets semiannually with staff on a one-to-one basis. •Assists/teaches the team scheduling against guest and hours/occupied room goals. •Performs hourly job functions as needed. •Performs other duties, as assigned, to meet business needs.Managing and Monitoring Activities that Affect the Guest Experience •Understands the brand's service culture. •Provides excellent customer service by being readily available/approachable for all guests. •Strives to continually improve guest and employee satisfaction. •Takes proactive approaches when dealing with guest concerns. •Extends professionalism and courtesy to guests at all times. •Responds timely to customer service department request. •Verifies that all team members meet or exceed all hospitality requirements.Managing Profitability •Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). •Verifies that a viable key control program is in place. •Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. •Strives to maximize the financial performance of the department.Conducting Human Resources Activities •Interviews and assists in making hiring decisions. •Receives hiring recommendations from team supervisors. •Verifies that orientations for new team members are thorough and completed in a timely fashion. •Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. •Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. •Celebrates successes and publicly recognizes the contributions of team members.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the TeamAt Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
-
Hotel Operations Manager
6 days ago
Romulus, United States Marriott International Full timeAdditional Information Full Time, Bonus Eligible, Benefits, Travel Discounts Job Number 23215057 Job Category Rooms & Guest Services Operations Location Courtyard Detroit Metro Airport Romulus, 30653 Flynn Drive, Romulus, Michigan, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY *...
-
Room Attendant
1 week ago
Romulus, United States Delta Hotels by Marriott Full timeDescription We're a highly-regarded property in our area looking for a motivated, organized housekeeper to join our team. Your mission is to provide an exceptional experience to every guest who stays with us. Cleaning duties will include making beds, vacuuming and mopping, restocking toiletries, washing and ironing sheets, and other general tasks. If...
-
Room Attendant
2 weeks ago
Romulus, United States Delta Hotels by Marriott Full timeWe’re a highly-regarded property in our area looking for a motivated, organized housekeeper to join our team. Your mission is to provide an exceptional experience to every guest who stays with us. Cleaning duties will include making beds, vacuuming and mopping, restocking toiletries, washing and ironing sheets, and other general tasks. If cleaning is a...
-
Room Attendant
2 weeks ago
Romulus, United States Delta Hotels by Marriott - Detroit Metro Airport Romulus, MI Full timeJob DescriptionJob DescriptionWe’re a highly-regarded property in our area looking for a motivated, organized housekeeper to join our team. Your mission is to provide an exceptional experience to every guest who stays with us. Cleaning duties will include making beds, vacuuming and mopping, restocking toiletries, washing and ironing sheets, and other...
-
Room Attendant
7 days ago
Romulus, United States La Quinta Inn & Suites Detroit Metro Airport Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Operations Manager
2 weeks ago
Romulus, United States Röhlig Logistics Full timeAssist Management in achieving the stated branch goals in line with company policies and established procedures including, but not limited to, increasing company profit. Responsible to coordinate and ensure the expeditious delivery of all Import, Exports, Air and Sea consignments to customers with prescribed quality standards while using judgment and...
-
Operations Manager
2 weeks ago
Romulus, United States Röhlig Logistics Full timeAssist Management in achieving the stated branch goals in line with company policies and established procedures including, but not limited to, increasing company profit. Responsible to coordinate and ensure the expeditious delivery of all Import, Exports, Air and Sea consignments to customers with prescribed quality standards while using judgment and...
-
Manager Plant Operations
3 weeks ago
Romulus, United States Yanfeng Automotive Interiors Full timeThe Manager, Plant Operations is responsible for managing the Manufacturing Operations of the facility and the Operations staff. The Manager, Plant Operations plans, organizes and directs themanufacturing operation of the facility to ensure the most effective return on assets, obtainment of production schedules, meeting customer requirements and overall...
-
Operations Manager
7 days ago
Romulus, United States Amazon.com Services LLC Full timeOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to...
-
Sales and Operations Management Trainee
1 day ago
Romulus, United States Fleet Jobs Full timeLocation: 37750 Northline Rd, Romulus, MI Position Summary: Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for our customers - who will depend on you to achieve success. Penske will introduce you to our sales...
-
Chief Operating Officer
24 hours ago
Romulus, United States MICHIGAN TRUCK DRIVING SCHOOL Full timeJob DescriptionJob DescriptionJob Title: Chief Operations Officer (COO)Location: RomulusCompany Overview: Michigan Truck Driving School is a dynamic and rapidly growing trucking company. We are committed to delivering exceptional schooling to our clients/customers while fostering a culture of innovation, integrity, and collaboration within our organization....
-
Operations Supervisor
5 days ago
Romulus, United States KLS Logistics Services Inc Full timeFood/Cold Storage Experience Preferred Schedule: 1st Shift Sun-Tues 4am-2:30pmOperations Supervisor Looking for a typical 9-to-5 job with a boss who'll tell you exactly what to do? Keep looking. This job isn't for you. If you need to succeed, you're driven to achieve, and you have what it takes to tackle whatever challenges the day brings... we want you on...
-
Bellstand Attendant
6 days ago
Romulus, United States Marriott International Full timeAdditional Information Part time Job Number 24085656 Job Category Rooms & Guest Services Operations Location The Westin Detroit Metropolitan Airport, 2501 Worldgateway Place, Romulus, Michigan, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Greet and escort guests to...
-
Operations/Human Resources Coordinator
6 days ago
Romulus, Michigan, United States enVista Full timeJob Description:Under the general direction of the Director of Operations, the Operations and Human Resources Coordinator is responsible for performing various administrative tasks in support of the Romulus site Operations and Human Resource departments. This person will perform general office functions, including filing, distribution, and processes as they...
-
Shift Manager
6 days ago
Romulus, United States Checkers Drive-In Restaurants, Inc. Full timePURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will assist the General Manager thru managing successful shifts, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service. The...
-
Warehouse Operator
6 days ago
Romulus, United States DSV AS Full timeDSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...
-
Transportation Manager
1 month ago
Romulus, United States Universal Logistics Holdings Full timePosition Summary: The primary purpose of this position is to supervise, assist, and manage the operations and functions of the terminal. This includes all personnel located at the terminal and any Drivers that are assigned to this specific area. Job Functions: Management Manage and oversee all dispatch and assist when necessary Managing routes from...
-
Production Manager
1 week ago
Romulus, United States Job Juncture Full timeJob Description Job description: Global Tier 1 automotive supplier seeks Production Manager for the Romulus, MI plant.PURPOSE:Manage the activities of supervisory staff in charge of production. Responsible for health,safety training and moral of the production employees.ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure production schedules and quality...
-
Assistant Manager
6 days ago
Romulus, Michigan, United States Checkers Drive-In Restaurants, Inc. Full timePURPOSE OF YOUR WORKAt Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will assist the General Manager with executing the restaurant plan, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service....
-
Assistant Manager
5 days ago
Romulus, United States Checkers Drive-In Restaurants, Inc. Full timePURPOSE OF YOUR WORK At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will assist the General Manager with executing the restaurant plan, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team...
