QA Engineer 1

Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. Job Summary:

A Software Test Engineer position is a role model for excellence in quality assurance and quality control of software solutions. Is part of a self organized agile team and interacts with team members on release deliverables.. Is hands-on and capable of troubleshooting, writing detailed defect reports and communicating effectively with team members. Participates in reviews of manual tests and potentially automated test scripts and has the drive to implement automation coverage thereby minimizing manual testing. Provides inputs in defect triage meetings and assists team members in troubleshooting the root cause of complex customer issues. Assists team members in supporting customer and implementation-related issues.

Responsibilities: Contribute to system test methodologies and test plans to replicate real-world scenarios. Create and set up test scenarios and test data as needed. Participate in tool analysis, create proof of concept models, and make recommendations to support the tools selection process. Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, communicating design, requirements, feature set, functionality and limitations of systems/applications to the team. Proactively involved with product managers right from inception through functional validation to launch, while always looking for potential quality issues/bugs and offering triaging and root cause analysis capabilities to the engineers. Provides cross-training and education to test personnel as required. Assists in the collection of test metrics, understands the trends, and suggests appropriate corrective actions. Identifies and reports software defects in an appropriate manner and follows the defined defect lifecycle. Follows standard development processes and procedures. Work with various teams to promote QA processes, practices and standardization. Provides training, guidance, and feedback to testing team members. Proactively notifies of impediments to commitments. Additional duties as assigned.

Qualifications: BS/MS degree in Computer Science, or related field from a leading institution. 1-3 years of testing software solutions in a corporate or startup engineering environment. Experience with all phases of software testing including test planning, functional testing, performance testing and regression testing. Must have a good understanding of web and backend technologies . Must have experience with functional, performance and stress testing for both web applications and backend services. Able to champion quality practices within a team or within the organization. Demonstrates strong problem solving and troubleshooting skills and an ability to come up with creative solutions to impossible-to-solve problems. Any experience with mobile testing in iOS and Android would be preferred. Experience using Jira is not required but would be preferred. Experience developing test automation tools is not required but would be a plus. When you join Reputation, you can expect:

Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton

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Our employees highlight our:

Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” Positive Culture-

"Great opportunity and exceptional culture."

“You will never have a better culture anywhere else. Period.” Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.” Balance- “Great work life balance and awesome team environment” Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as:

Flexible PTO Paid company holidays 4 company provided, “Recharge Days”, which are wellness days off for the entire company Several active Employee Resource Groups (ERG’s) to help foster inclusion and community Employee Assistance Program Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi Fetch Pet Insurance 401K Health, dental and vision insurance Paid maternity leave Employer paid short term and long term disability and life insurance We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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