Patient Service Associate
4 weeks ago
Summary
The Medi-Spa at Mercy
, is a center for integrative care, offers a full-range of spa services to promote relaxation and healing. Our plastic and reconstruction surgeons and cancer doctors often refer patients to the Medi-Spa so their care can integrate treatment of the whole person – mind, body and spirit.
Women turn to the The Medi-Spa at Mercy for relaxation and healing. The Medi-Spa offers massage and acupuncture and our licensed estheticians provide facials, chemical peels and microdermabrasion to help women feel restored and refreshed during and after the medical treatment process.
The Medi Space is hiring a Front Desk Associate/Patient ServiceAssociate This person is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. This position is located in our Weinburg Building downtown at Mercy Medical Center.
Responsibilities
The Patient ServiceAssociateis responsible for all front desk operations, which include, but are not limited to:
Scheduling patients
Answering phones
Scanning medical records
Triage patient phone calls for severity/importance
Collection of insurance information and verification or benefits
Charge entry and payment posting
Requirements
Education: High School Diploma or GED
Previous experience in a Medical Office is preferred but not required
Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action
Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees
Adapt to the changing needs of the organization, its patients and the market
Actively contribute to a positive, congenial working environment
Actively contribute to enhancing patient experience
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