Trainer - Patient Access
4 weeks ago
Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News' Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.
Patient Access Trainer Position Summary
The Patient Access Trainer (PAT) provides expertise in the development and execution of Registration training for all applications used in Registration at Peninsula Regional Medical Center. PAT is responsible for the assessment of end-user training needs for all central and decentralized Registration areas at PRMC. PAT will work with the Revenue Cycle leadership team and Epic credentialed trainers to develop and maintain training curriculums, materials, and training classrooms for initial and on-going Registration training. PAT's develop competency assessments for all Registration training and are responsible for conducting/overseeing training, post-class assessments, record keeping and communication of end-user completion of Registration training. Pat's will respond to training issues or needs when identified by end-users and leadership. Patient Access training may be classroom based and/or unit/department based, and includes one-on-one training, remedial training, and on-call training support to assist end-users. PATs may also be involved in train-the-trainer efforts by assisting other users to become Trainers who are then able to train Registration using the registration training developed curriculum and tools. PAT's will perform quality assurance testing and workqueue monitoring to assist in developing training needs as well as shadowing all patient access positions. This position is responsible for the standard application of policies and procedures for all centralized and decentralized registration areas.
Patient Access Trainer Position Requirements
- Associates or Bachelor's degree preferred.
- Experience as a trainer or in curriculum development is highly desired.
- Experience working as an end-user is preferred in Patient Access or Patient Billing.
- 5 years of relevant work experience in healthcare or similar fields required.
- 5 years of Registration, Scheduling, Precertification or Third Part Billing preferred.
- Advanced microcomputer skills using Microsoft Word/Excel/Outlook/ and Power Point to organize and present training programs required.
- Exempt position. Typically day shift, Monday through Friday, with call. May be required to work additional hours without additional pay.
- Expected to respond in the event of a disaster.
- At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.
- Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.
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