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Night Auditor

4 months ago

Midway, United States Zermatt Resort Full time
Job Description

The Night Auditor coordinates all night-time front desk and night audit functions. Responsible for reconciling resort cashier transactions; reviewing, organizing and compiling management reports on a timely basis. In addition, this individual plays a significant role in creating an inspiring hospitality experience for guests.

Responsibilities
  • Conducts check-in process on arrival and check-out process on departure
  • Responsible for the daily inventory of retail items
  • Prepares daily reports and distributes timely
  • Assists with confirming monthly commissions
  • Ensures front office is stocked appropriately for the next business day
  • Clean/sanitize guestroom keys to ensure highest standards of cleanliness
  • Manage deposits based upon the standards of procedures
  • Confirms all wake up calls are scheduled as requested by the guest
  • Walks front office zones and mechanical rooms
  • Pulls Medallia data and researches to assist in responding to guest reviews
  • Prepares and audits all daily postings and transmittals of the property revenue
  • Main liaison for guest requests and questions
  • Able to handle emergency response based upon Resort procedures
  • Familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
  • Accurately inputs engineering and housekeeping requests into HotSOS
  • Familiar with all Resort amenities, facilities and local attractions
  • Prepare arrival report, research and update guest information I.E. special requests/return guest information
  • Manage cancellation and no-show process
  • Prepares back up procedures
  • Finishes night audit checklist by end of shift
  • Additional responsibilities as assigned by Front Office Manager, Director of Rooms or General Manager
Qualification
  • High School Diploma or equivalent certification
  • Hotel experience preferred
  • A strong command of both written and spoken English is required
  • High computer literacy
  • Positive, empathetic demeanor
  • Dependable and detail oriented

The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.

* Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer) *