communications officer i

2 weeks ago

Norcross, Georgia, United States City of Norcross, GA Full time
Salary: $44,520.22 - $57,876.28 Annually
Location : Norcross, GA
Job Type: Full-Time
Job Number: 202400018
Department: Public Safety
Division: Communications/E911
Opening Date: 02/20/2025

Description

The City of Norcross is looking for a Full-time Communications Officer I. This entry-level position is responsible for receiving calls for assistance from the public and dispatching the appropriate emergency and non-emergency personnel. This includes all department communications' activities including fixed and mobile radio operations, teletype, telephones, and communications between the Police Department and other related agencies.
Examples of Duties
Essential Duties and Responsibilities:
  • Receives, monitors, and dispatches radio communications traffic for emergency and non-emergency situations.
  • Receives and screens all incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.
  • Assists the public by providing directions and information via CivicReady and the Tornado Siren System.
  • Dispatches the appropriate emergency personnel to incident locations.
  • Monitors cameras throughout the city, within City Hall and the Police Department. Makes notifications as needed.
  • Monitors city parks via cameras/emergency callbox phones; dispatches emergency personnel as needed.
  • Assists the public by providing directions and information.
  • Participates in coordinating emergency responses and assistance from external agencies.
  • Maintains a continuous log of incoming radio calls.
  • Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into NCIC and GCIC networks, including warrants, as well as information on missing persons and stolen property; validates information as required.
  • Assists officers on duty by using the GCIC and NCIC computers to run criminal and license histories and relaying messages.
  • Testifies in court, as needed.
  • Enters information into Computer Aided Dispatch (CAD), such as calls for service from citizens and officer-initiated communications.
  • Monitors, operates and manages complex communications and computer equipment.
  • May perform miscellaneous duties such as entering data from police reports to computer and gathering information for officers.
  • Assists with the bonding process as needed.
  • Maintains daily contact with senior citizens in the Senior Watch Program and dispatches officers as needed.
  • Monitors and conducts daily tests of communication equipment for optimal performance Reports any malfunctions schedules repair or maintenance.
  • Attends all required departmental training annually.
Typical Qualifications
Education and/or Work Experience Requirements:
  • High School education or GED.
  • One to two years of experience in a customer service or telecommunications position.
  • Equivalent combination of education and experience is acceptable.
  • Ability to obtain GCIC/NCIC certification within 6 months of appointment.
  • Ability to complete the Georgia P.O.S.T. Basic Communications Certification course within 6 months of appointment.
  • Telephone CPR certification.
Supplemental Information
Additional Duties and Responsibilities:
This position may require: 24-hour on call assignment, overtime, or working weekends, holidays, 8-hour, 10-hour, 12-hour, and/or rotating shifts.
Scope and Impact:

Job has recurring work situations involving high degrees of discretion. The need for accuracy and effective utilization of accepted programs and routines is high. Errors in judgment will waste resources and adversely impact performance. Incumbent operates independently but work is verified. Content of work priorities are determined by supervision.
Communications/Customer Contact:
Contacts are typically with co-workers, other city employees, representatives of other public safety agencies, representatives of service and support agencies, and the general public. Contacts are typically to exchange information, motivate personnel, resolve problems and provide services
Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to learn the procedures of state and national crime information centers.
  • Ability to learn and apply processes and procedures for the Court.
  • Knowledge of the geography and street system of the city.
  • Above average interpersonal skills with the ability to positive interact with the public.
  • Strong ability to convey assertive, yet calm, responses in emergency situations.
  • Knowledge of the radio codes used in public safety work.
  • Knowledge of emergency and non-emergency dispatching procedures.
  • Skill in the operation of radio/communications equipment.
  • Skill in the operation of computers.
  • Skill in written and oral communication.
  • Skill in maintaining records and preparing reports.
Working Conditions:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
  • Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
  • May lift and/or move up to 50 pounds infrequently.
  • While performing the duties of this job, the associate may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
  • May be subjected to workspace restrictions, intense noises and disruptive people.
  • May frequently experience excessively high levels of stress for extended periods of time due to the nature emergency call center activity.
Interested applicants must submit a letter of interest and updated resume to
EOE/DFW; No phone calls please
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Part-time employees who work an average ofhours per week over the course of a year, receive benefits on a pro-rated basis.
To learn more details, visit our benefits page.

  • Communications Officer Team Member

    3 days ago

    Norcross, Georgia, United States City of Norcross, GA Full time

    Job Summary:">The City of Norcross is seeking a highly skilled and motivated Communications Officer Team Member to join our team. As a critical component of our public safety operations, this role requires exceptional communication and organizational skills, as well as the ability to work effectively in high-pressure situations.">Responsibilities:">">Receive...

  • Lead Service Designer of Customer Experience

    3 weeks ago

    Norcross, Georgia, United States Cox Communications Full time

    Cox is taking a new direction that will reimagine our brand experience - from how we communicate and how it feels to do business with us to the role our products play in people's lives. The success of our strategy depends, in part, on our ability to design customer experiences that are delightful to engage in and deliver measurable value. The Lead Service...

  • Office Manager

    6 days ago

    Norcross, Georgia, United States ONEPOWER Consulting Full time

    Japanese / English Bilingual Office Manager Location: Gwinnett County, GA Job Description Oversee all of the administrative activities that facilitate the smooth running of an office. It is essential that this person has excellent communication skills in Japanese & English, to create the comfortable working environment in the team. Essential Job...

  • Office Manager

    2 weeks ago

    Norcross, Georgia, United States CMES, Inc. Full time

    Founded in 1996, CMES, Inc. is a rapidly growing, privately held Georgia-based civil construction company. We are seeking to add an Office Manager to our team to support our continued rapid growth within the highway construction industry.Job Summary:The Office Manager will oversee the general administrative function and activities of the office.Supervisory...

  • Office Manager

    3 weeks ago

    Norcross, Georgia, United States CMES, Inc. Full time

    Founded in 1996, CMES, Inc. is a rapidly growing, privately held Georgia-based civil construction company. We are seeking to add an Office Manager to our team to support our continued rapid growth within the highway construction industry.Job Summary:The Office Manager will oversee the general administrative function and activities of the office.Supervisory...

  • Office Executive

    1 week ago

    Norcross, Georgia, United States Michael Baker International Full time

    Michael Baker International (Michael Baker) is seeking an Office Executive to lead the team in our Houston, TX office. The successful candidate will be Michael Baker's lead for the Houston operation, and responsible for leading and managing the profitability and growth of the Houston office. The candidate will oversee office administration, business...

  • police officer

    2 weeks ago

    Norcross, Georgia, United States City of Norcross, GA Full time

    Salary : $55,800.71 Annually Location : Norcross, GA Job Type: Full-Time Job Number: 202400008 Department: Public Safety Opening Date: 10/01/2024 Salary Range: $55,800.71 - $72,540.92 Description The City of Norcross is looking for a Full-time Police Officer. The purpose of this position is to protect life and property and enforce federal and state laws and...

  • customer service rep i

    3 weeks ago

    Norcross, Georgia, United States Sonoco Full time

    Position: Customer Service Representative I Location: Norcross, GA Schedule: Monday - Friday; 8am - 5pm Salary: $21.00/hour From a small family business to a multi-billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at...

  • Office Operations Director

    5 days ago

    Norcross, Georgia, United States Michael Baker International Full time

    This senior leadership position is responsible for leading the Houston office and ensuring its profitability and growth. The successful candidate will oversee office administration, business planning, financial management, technical oversight, staff development, business development, quality assurance, and client management for all services provided by the...

  • Office Manager

    12 hours ago

    Norcross, Georgia, United States Omnimax Full time

    About Us OmniMax International is a leading North American building products manufacturer, headquartered in Atlanta, Georgia. We have 14 manufacturing facilities across the United States and Canada. As the top supplier in the residential roof drainage and roofing accessories markets, OmniMax has extensive scale, top brands such as Amerimax, Berger, Verde,...

  • Business Office Associate

    2 days ago

    Norcross, Georgia, United States Carmax Full time

    Carmax - 1975 Beaver Ruin Rd [Office Assistant] As a Business Office Associate at Carmax, you'll: Complete administrative tasks to support all store departments; Provide customer service by greeting customers and guiding them through paperwork; Communicate effectively with customers and business partners; Maintain coverage at information desk and answer...

  • Office Executive II

    3 days ago

    Norcross, Georgia, United States Michael Baker International Full time

    Job DescriptionDESCRIPTIONMichael Baker International (Michael Baker) is seeking an Office Executive to lead the team in our Houston, TX office. The successful candidate will be Michael Baker's lead for the Houston operation, and responsible for leading and managing the profitability and growth of the Houston office. The candidate will oversee office...

  • Group Exercise Instructor I

    1 week ago

    Norcross, Georgia, United States YMCA Of Metro Atlanta Full time

    As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an...

  • Nuclear – Office

    6 days ago

    Norcross, Georgia, United States Sargent & Lundy Full time

    Description As a Nuclear – Office / Engineering Lead, you will have the opportunity to manage project(s) consisting of engineers, designers, controls and scheduling professionals involved in the design, modification, and analysis of new and existing nuclear power plant modifications. The position will involve coordinating with multiple internal and...

  • Office Executive II

    5 days ago

    Norcross, Georgia, United States Michael Baker International Full time

    Job DescriptionDESCRIPTIONMichael Baker International (Michael Baker) is seeking an Office Executive to lead the team in our Houston, TX office. The successful candidate will be Michael Baker's lead for the Houston operation, and responsible for leading and managing the profitability and growth of the Houston office. The candidate will oversee office...

  • Wellness Coach I

    4 weeks ago

    Norcross, Georgia, United States YMCA Of Metro Atlanta Full time

    As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an...

  • Operations Assistant

    1 day ago

    Norcross, Georgia, United States City of Norcross, GA Full time

    The Ideal CandidateWe are seeking a highly organized and detail-oriented individual to join our team as a Communications Officer I. As a key member of our Public Safety department, you will be responsible for receiving and dispatching emergency and non-emergency calls, providing critical support to our law enforcement and emergency services teams.Key...

  • Office Coordinator

    6 days ago

    Norcross, Georgia, United States EMCOR Group Full time

    Our StoryNorthstar Fire Protection of Texas has been a leader in the fire protection industry for over four decades. With a strong presence in multiple locations, we have grown into a nationally recognized company. Our team provides comprehensive services including design, fabrication, and installation of fire sprinkler systems for various structures such as...

  • Dispatch Operations Manager

    1 week ago

    Norcross, Georgia, United States City of Norcross, GA Full time

    Join Our Team as a Communications Officer I We are seeking a highly skilled Communications Officer I to join our team. In this role, you will play a vital part in ensuring the safety and well-being of our citizens by responding to emergency calls, dispatching personnel, and providing critical support to the public. Key responsibilities include:Receiving,...

  • Office Services Associate

    2 days ago

    Norcross, Georgia, United States Carmax Full time

    Job DescriptionThe Business Office Associate will be responsible for performing a variety of administrative tasks, including but not limited to:Administrative TasksComplete data entry and paperwork processing.Answer multi-line phone systems and respond to customer inquiries.Maintain accurate records and files.Customer ServiceProvide exceptional customer...