Sales and Service Technician

4 hours ago

Irving, United States Bridgestone Americas Full time
Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality." We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you're made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Job Category

Retail

Position Summary

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses' needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

Pay Range: $15.00 - $22.50

Responsibilities

The responsibilities and duties of this role include, but are not limited to:

Providing superior customer service to the Boss (~75% of time)
  • Thoroughly assess the Bosses' needs through direct interactions in-person or on the phone
  • Recommend appropriate products and/or services
  • Effectively communicate sales and/or promotions
  • Promote the sign-up and/or use of in-store financing options (CFNA)
  • Resolve Boss complaints in a timely and suitable manner
  • Follow up with the Boss to ensure satisfaction with products/services
Completing basic vehicle service tasks (~25% of time)
  • Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
  • Engine oil and filter changes
  • Battery testing, maintenance, and replacement
  • Fluids, filter replacement and light vehicle maintenance
  • Bulb and wiper replacement
  • Alignment checks
Performing store operational tasks (As-needed basis)
  • Store opening and closing procedures
  • Unloading store product shipments and stocking product
  • Performing product inventories
  • Set-up and maintenance of store displays, promotional materials, and product pricing
  • General cleaning in store lobby and shop areas
PREFERRED QUALIFICATIONS
  • 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
  • Previous consumer retail sales experience
  • Previous automotive experience a plus
  • Previous management/supervisory experience a plus
SUPERVISORY RESPONSIBILITIES
  • This role is an individual contributor role with no direct reports
  • As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
  • Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns
PHYSICAL DEMANDS
  • Standing for prolonged periods of time
  • Bending and/or twisting of body
  • Kneeling, stooping, and crouching
  • Handling hand tools, including manual and pneumatic
  • Ability to lift up to 75lbs
  • Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)
WORK ENVIRONMENT
  • Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
  • Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
  • Shop areas are generally not climate controlled and most locations have concrete floors
Minimum Qualifications
  • High School Diploma or equivalent
  • Valid automobile driver's license
  • Customer service and career growth mindset
  • Ability to complete required store education courses and modules required for this position
  • Ability to learn and perform basic vehicle service tasks
  • Ability to learn and operate store systems


Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

  • Automotive Service Technician

    18 hours ago

    Irving, Texas, United States Love's Travel Stops Full time

    Company Overview: As a leading provider of travel stops, Love's Travel Stops prioritizes the safety and satisfaction of its customers. Our team members play a critical role in ensuring that our facilities are well-maintained and equipped to handle the demands of commercial vehicle traffic.">Job Description: We are seeking a skilled Lube & Tire Technician to...

  • Outside Parts Sales Specialist

    6 days ago

    Irving, Texas, United States Bruckner Truck Sales, Inc Full time

    About Us:Bruckner Truck Sales, Inc is one of the largest dealerships in the US, serving customers with heavy-duty trucks and equipment. We strive to provide a positive work environment and exceptional customer service.

  • Field Service Technician

    2 hours ago

    Irving, United States General Parts Full time

    Description Position at General Parts Group NOW HIRING! Up to $6000 SIGN ON BONUS!* Are you looking for a stable career with a great company? Are you a self-motivated individual whose experience and education have provided you with the tools to work in our industry? By becoming a Field Service Technician, you play a vital role in providing exceptional and...

  • Sales and Service Professional

    4 days ago

    Irving, Texas, United States Burnetts Staffing Full time

    Job OverviewBurnetts Staffing is a leading provider of IT services, and we're looking for a skilled Sales Representative to join our team. In this role, you'll have the opportunity to build relationships with clients, drive new business growth, and deliver tailored IT solutions to meet their needs.Responsibilities:Develop and maintain relationships with...

  • Beauty Technician

    6 days ago

    Irving, Texas, United States Omni Hotels Full time

    Join Our Team as a Beauty TechnicianOmni Las Colinas Hotel is seeking a skilled Beauty Technician to join our team. As a Beauty Technician, you will be responsible for providing quality, professional services to guests and using your skills to meet the individual needs of each guest serviced. Your responsibilities will include performing treatments,...

  • Nail Technician Specialist

    4 days ago

    Irving, Texas, United States Marriott International, Inc Full time

    Are you passionate about providing exceptional nail care services?We are seeking a highly skilled Nail Technician to join our team at The Ritz-Carlton Dallas Las Colinas. As a Nail Technician, you will be responsible for providing manicures and pedicures to guests, assessing their needs, and advising them on proper skin, hair, or nail care.The estimated...

  • Sales and Service Professional

    5 days ago

    Irving, Texas, United States Target Optical Full time

    Overview: At Target Optical, we are passionate about helping our customers see the world in a whole new way. Our team of experienced professionals is dedicated to providing exceptional service and quality products to our customers.">Responsibilities: As an Optical Sales Associate, you will be responsible for consistently delivering sales plan and company...

  • Truck Leasing Service Technician

    7 days ago

    Irving, Texas, United States Bruckner Truck Full time

    Bruckner Truck is seeking a highly skilled Truck Leasing Service Technician to join our team. In this role, you'll be responsible for ensuring the efficient operation of our truck leasing fleet, performing routine maintenance tasks, and diagnosing and repairing complex issues.">As a successful Truck Leasing Service Technician, you'll possess a strong...

  • Sales and Service Professional

    5 days ago

    Irving, Texas, United States Rack Room Shoes Full time

    About Our Company">Rack Room Shoes is a well-established retailer of footwear that prides itself on providing exceptional customer service. As a Sales Associate, you will be responsible for delivering this promise by creating an engaging shopping experience for our customers.">Your Key Responsibilities">">Understand and communicate company policies and...

  • Shop Service Technician

    2 hours ago

    Irving, United States Holt CAT Full time

    Holt CAT in Irving, Texas is looking for a experienced Heavy Equipment-Shop Service Technician. This position is responsible for providing high-quality repair service on heavy equipment in a shop environment, in order to respond to customer needs in Service Technician, Heavy Equipment, Service Tech, Technician, Equipment, Shop, Manufacturing, Retail

  • HVAC Lead Technician

    3 days ago

    Irving, Texas, United States ABM Industries Full time

    Job DescriptionWe are seeking a skilled HVAC Lead Technician to join our team at ABM Industries. This role is responsible for leading a team of service representatives and ensuring the successful completion of projects.Key Responsibilities:Assist other service representatives in troubleshooting and repairing HVAC equipment.Train and mentor junior technicians...

  • Service Expert for Automobiles

    3 days ago

    Irving, Texas, United States Sam's Club Full time

    Key Responsibilities:- Be a Team Member: Collaborate with team members to fulfill sales and service requests; educate others on tools, tasks, resources, and mentor new technicians;- Be an Expert: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product...

  • Sales and Service Expert

    6 days ago

    Irving, United States 24 Hour Fitness Full time

    24 Hour Fitness - 2280 Market Pl Blvd [Guest Service / Front Desk] As a Sales and Service Expert at 24 Hour Fitness, you'll: Offer membership, fitness and retail products and services; Build relationships and translate the value of 24 Hour Fitness product and service offerings; Have a strong focus on behaviors that drive member acquisition and retention;...

  • Gerente de Ventas en Tiendas

    4 days ago

    Irving, Texas, United States Sales and Merchandising Services Full time

    Descripción del TrabajoFuente de ingresos: Sales and Merchandising ServicesSalario:Promover la venta de productos en el lugar asignado, asegurando existencias óptimas en góndolas y cumpliendo con los estándares de calidad.Responsabilidades:Cumplir las metas de ventas buscando aumentar la cantidad de clientes, cumpliendo horarios y objetivos...

  • Field Service Technician II

    1 week ago

    Irving, Texas, United States Canon Full time

    About the RoleWe're looking for a highly skilled Service and Support Professional to deliver exceptional service and support to our customers. As a Field Service Technician, you'll be responsible for installing, maintaining, and repairing our digital imaging products in accordance with our high standards.

  • Tire and Battery Center Service Specialist

    4 days ago

    Irving, Texas, United States Sam's Club Full time

    The Role:We are seeking an experienced and skilled technician who can provide safe and efficient service in both sales and service areas of the department. Your primary responsibility will be to work collaboratively with other associates to ensure the club meets the member's expectations.

  • Automotive Service Technician Specialist

    2 days ago

    Irving, Texas, United States Driver's Edge Auto Repair Full time

    At Driver's Edge Auto Repair, we strive to provide exceptional automotive maintenance and repair services. Our team of professionals is dedicated to delivering top-notch service to our customers.Job Summary:We are seeking a skilled Automotive Service Technician to join our team at Driver's Edge Auto Repair. The ideal candidate will have a strong...

  • IT Service Desk Technician

    6 days ago

    Irving, Texas, United States US Main Full time

    Role SummaryJoin our team as a Desktop Support Technician and play a critical role in ensuring the smooth operation of our IT infrastructure. This contract-to-hire position offers a unique opportunity to work with a growing organization and contribute to its success.Key Responsibilities:Provides technical support to end-users via telephone, email, and...

  • Service Technician

    3 hours ago

    Irving, United States Austco Full time

    Job DescriptionJob DescriptionAbout AustcoAustco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the...

  • Service Technician Professional

    19 hours ago

    Irving, Texas, United States Ryder Full time

    Job OverviewRyder is a leading logistics and transportation company seeking an experienced Fuel Service Technician to join our team in Irving, TX. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our fueling facilities, maintaining vehicles, and providing exceptional customer service.Key...