Settlement Officer

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube. DCWP is seeking a highly motivated individual to serve as a Settlement Officer / Research Assistant within the General Counsel Division. Under general supervision, the Settlement Officer will conduct complex research activities to assess and prepare written offers of settlement, hold settlement conferences, and execute settlement agreements with businesses for all types of violations issued by DCWP. Responsibilities include but not limited to: Performs research activities by collecting information and data of current and historical nature for use in the preparation of reports that may be used at an administrative tribunal hearing. Obtains source materials by means of examination of records and/or personal interviews. Maintains records of factual and statistical information on DCWP web-based Accela software. Responds to email and correspondence requests for information requiring research. Performs historical analysis and prepares reports thereon. Minimum Qualifications: A baccalaureate degree from an accredited college and six months of satisfactory full-time experience in research which involves gathering, organizing and analyzing data, and report writing; or An associate degree from an accredited college, or completion of 60 semester credits at an accredited college, and two years and six months of satisfactory full-time experience in research which involves gathering, organizing and analyzing data, and report writing; or A four-year high school diploma or its educational equivalent and four years and six months of satisfactory full-time experience in research which involves gathering, organizing and analyzing data, and report writing; or Education and experience equivalent to the above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full-time experience. Completion of nine credits, at the college or graduate school level, in statistics, quantitative methods, mathematics, or research can be substituted for six months of the required experience. However, all candidates must possess a four-year high school diploma or its educational equivalent and at least six months of required experience or the nine specialized credits. Preferred Skills: Strong communication skills Proficiency in Microsoft Office, Adobe, and Microsoft Excel Detail oriented Knowledge of Internet and Accela a plus Familiarity with case preparation for an administrative tribunal a plus.

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