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Customer Service Representative
1 month ago
Immediate need for a talented Customer Service Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in Tampa, FL(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-50741
Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly.
- Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Maintain broad knowledge of client products and/or services.
- Offer additional products and/or services as needed.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Track, document and retrieve information in call tracking database.
- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs).
- Participate in activities designed to improve customer satisfaction and business performance.
- Skills-Outbound Calls , Inbound Calls , Healthcare - Medicare , Insurance, Bilingual Spanish.
- High School Diploma or GED.
- 1 - 3 years' experience in related field (Health Insurance, Affordable Care Act).
- Bilingual - Fluent in English and Spanish.
- Strong computer navigations skills and pc knowledge.
- Familiar with Microsoft Office.
- Able to rotate shifts as needed.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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