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Analyst

2 months ago

Greensboro, United States Tata Consultancy Services Full time
  • Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
  • Physically fit to walk through large areas.
  • Ability to work after hours and weekends if necessary or required by the customer.
  • Knowledge using ServiceNow as the ticketing tool.
  • Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
  • Analyze, resolve, respond to, and document end user inquiries.
  • Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.
  • Troubleshoot operating system issue. connection issues with LAN/WAN.
  • Update tickets with accurate and timely records of work performed, and resolution detail
  • Maintain and contribute to a knowledge base.
  • Coordinate hardware warranty repair.
  • Perform inventory management activities as required in coordination with asset management and other Corporate groups.
  • Escalate to 3rd party vendors when necessary
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.