Agent Services Call Center Representative

3 weeks ago

Franklin, United States NTT DATA Full time

NTT DATA Services currently seeks an Agent Services Call Center Rep to join our team in Franklin, TN. This is a hybrid role, training will be onsite. This is a 6+ month contract role.

Working with our sales team, you will learn how to help our agents grow sales in the Medicare health market while building a strong and collaborative relationship with your team. In this role, you will act as a primary resource for product and agent service support for field sales and/or customer teams.

Role Responsibilities
Handles multiple incoming calls from agents nationwide
Possesses knowledge all health products available to the senior market.
Gives guidance with sales inquiries
Manages various software applications while taking calls and documents processes effectively
Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams
Navigates and instructs the customer on how to use agent support website
Completes sales orders and requests for materials
Trains and mentors other employees if needed
Manages other support projects for team as needed

Required Skills/Experience
*1+ years health insurance sales, preferably with a focus on Medicare health services
* 1+ year experience reading and comprehending simple instructions, short correspondence, and memos.
*1+ year writing simple correspondence.
*1+ years effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
1+ years Business Blocks and CPR+
1+ years working in a call center environment responsible for taking 50+ call a day.

Preferences
- Positive attitude and ability to be flexible in face paced sales environment

Education
-Verifiable high school diploma or GED required

Hours
Mon-Fri 8am-5pm CST

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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