Customer Service Representative

2 months ago


Raleigh, United States Installed Building Products Full time

Travel Requirements None **Custom Door & Gate** is part of the Installed Building Products (IBP) family of companies. Whether your needs are a in home or business setting, Custom Door & Gate is prepared to provide you with quality brand name products for your specific application. In addition to A Garage Door Youll Adore we promise a buying experience, installation, and service after the sale will remind you how businesses should operate. Find your next career opportunity and join our team, with **Custom Door & Gate** **Why we love it here:** benefits that include medical, dental, vision, retirement plans, vacation, paid holidays, and plenty of opportunities for growth and advancement As a **customer service representative**, you are responsible for generating commercial business accounts and maintaining current accounts by working with national builders and customers in the local market.

* Answer incoming phone calls and emails for new work requests, scheduling questions/issues, and general customer service.

* Enter service orders into PSM.

* Service order completion calls/emails to notify builders, contractors, and homeowners.

* Match, mark done in PSM, and sort returned service paperwork daily.

* Check builder websites (ITK, Punchlist Manager, Heartbeat, & Supply Pro) for new services and POs daily.

* Follow up on purchase orders for completed paperwork waiting for payment.

* Completes/closes warranty service orders in PSM. Scans and attaches paperwork to each closed order

* Send out paperwork that is ready to be scheduled to the appropriate subcontractors or scheduling department.

* 1-2 years of customer service experience

* Experience with Microsoft Office

* Valid drivers license

* Bilingual in Spanish a plus, not required



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