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Customer Service Representative III
4 weeks ago
Join to apply for the Customer Service Representative III role at Strategic Data Systems. 1 day ago Be among the first 25 applicants Join to apply for the Customer Service Representative III role at Strategic Data Systems. Customer Service Representative Naval Air Station North Island - San Diego, CA 92135 On-Site Position Compensation: $24.89- $29/hour (Depending on Benefit Selection) 24/7/365 Flexibility Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If yes, then we have a great opportunity for you We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in San Diego, CA. As a Customer Service Representative, you will: Act as the first step in a multi-tiered support to Military Sailors and their families. Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communication channels. Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources. Enter applicable supporting information into systems and web forms accurately. Receive training on a variety of relevant military programs and applications to support customers throughout the US and abroad. Work towards opportunities for growth; many agents have been promoted to Shift Supervisors or assigned to specialized teams based on skill levels. Requirements: DOD Secret Security Clearance Eligible Four (4) years experience, or three (3) years with an Associates degree, or Military background a plus. Experience in customer service and responding to requests for information. Contact center experience preferred. Knowledge of current CRM systems. Ability to quickly build rapport with customers, identify concerns, and use documentation and CRM systems to address requests. Knowledge of printer functions, connectivity, and basic troubleshooting. Proficient in oral and written communication. Ability to multi-task, prioritize, and manage time effectively. Flexibility to work nights and weekends. Typing speed of at least 30 WPM. Proven experience as a data entry clerk or similar role. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr
