Customer Care

3 weeks ago


San Diego, United States Fronius International GmbH. Full time

Customer Care page is loaded **Customer Care**

**Customer Care**

locationsChon Buri posted onPosted Yesterday job requisition idREQ-10000906 Think ahead, connect and achieve: With these values, we think beyond the boundaries of what is feasible and create outstanding products and solutions in Perfect Charging, Perfect Welding and Solar Energy. Our secret: We research in laboratories that are well-equipped, work closely with our customers worldwide and appreciate people that move things forward.

****Tasks and Responsibilities****

Provide support and assistance for our directly supported customers (prioritised based on timezone)

* Warranties

* Registration/Login

* General questions

* Payment/invoice

* Data changes

* Contact person for questions from colleagues in both local and international departments

* Accurate documentation of all support cases, including customer and international communication

* Actively participate in the continual improvement of products, processes and tools by delivering constructive feedback

* Translation of documentation or training materials and adjust to meet the regional requirements

****Requirements****

* Commercial communication

* Experience in customer communication would be an advantage

* Good technical understanding

* Strong work ethic and team player

* Ability to prioritise and work autonomously

* Strong Microsoft Skills (Windows, office, CRM if possible)

* High level written and spoken English

* Other languages would be an advantage

locationChon Buri time typeFull time posted onPosted 30+ Days Ago Today, Fronius is a global company with more than 5,440 employees worldwide, which is led by Elisabeth Engelbrechtsmueller-Strau , the granddaughter of our company founder. While our headquarters have still remained in Pettenbach, subsidiaries were founded in 34 countries on five continents. Besides Pettenbach, Upper Austria is home to three additional Fronius locations: Wels (sales), Thalheim (R&D), and Sattledt (central production and logistics). Since 2007, battery charging and welding systems as well as inverters have been produced in Sattledt mechanical and electrical manufacturing being kept in-house. An additional production location in the Czech Republic is completing our manufacturing process.



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