Box Office Supervisor

6 days ago

Las Vegas, United States Aeg Worldwide Inc Full time
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

Position Summary:

The Supervisor Box Office is responsible for overseeing the ticket selling staff. The Box Office Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department.

Essential Functions:
  • Supervision of ticket sellers. Ensure that all employees are doing what they are supposed to be doing and being available to advise when necessary.
  • Responsible for training of ticketing staff. Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
  • Update internal spreadsheets with new and updated show information and send out to ticketing support. Create ticket holds. Submit ticket counts to requesting parties.
  • Resolve customer service issues and complaints. Work with department to fix issues related to customer service complaints when appropriate. Troubleshoot any issues relating to software or point of sale system.
  • Review ticketing information for each show built, validating prices and dates are correct. Coordinate show builds with marketing department.
  • May be responsible for the organization of staff meetings, acceptance and payment of deliveries, organization of office events like holiday parties and birthday celebrations
Required Qualifications:
  • A minimum education level of: High School Diploma or its equivalency (BA/BS preferred
  • Years of related work experience: 3
  • Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
  • Excellent written, listening and verbal communication skills and experience in conflict resolution
  • Experience in a supervisory role
  • Must be able to work flexible schedule, including: nights, weekends and some holidays
  • Great leadership skills
  • Knowledge in interest in live entertainment preferred

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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