Member Care Advocate
2 weeks ago
Location: Remote
Duration: 3 Months (Possible Extension)
Description:
- Are you energized by working in a fast-paced call center and making a difference in the lives of members of the World Trade Center Health Program?
- Do you have excellent communication skills, strong customer service and organizational skills and want to be part of an organization where caring truly counts?
- Join our team of caring colleagues and help us make a difference in the lives of those, specifically survivors and the brave responders, directly affected by the September 11th terrorist attacks.
- Target Start date January 15th, we want to be sure the temps are ready to start and do not have issues completing their Dousing and I9.
- Work schedules 8:00 am to 5:00 pm EDT (East Coast Hours observed. schedule is fine once they are up and running.)
Member Care Advocate Responsibilities:
- Assist members with day-to-day benefits and health care related questions and/or issues
- Answer phones and respond to incoming inquires timely and compassionately
- Conduct member contacts related to benefit support, referral follow-up and resource inquiries
- Assess callers needs and triage to the appropriate internal team members per documented guidelines
- Process incoming calls, voicemails, and chats from members and providers resolving their benefits related questions and issues in accordance with guidelines and policies.
- Complete outbound calls to members and providers scheduling a variety of medical services in accordance with member and provider availability
- Refer to resources and document all activities in system(s), ensuring contacts, information gathered, and next steps are properly documented
- Performs other duties as assigned.
- Temp Member Care Advocate Qualifications
- High school diploma or GED required. Associate degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.
- Four (4) years of administrative and/or customer service experience or equivalent combination of education and experience required.
- Experience working in a Call Center Environment preferred
- Experience working in the Health Care industry preferred
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Member Care Advocate Qualifications:
- High school diploma or GED required. Associate degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.
- Four (4) years of administrative and/or customer service experience or equivalent combination of education and experience required.
- Experience working in a Call Center Environment preferred
- Experience working in the Health Care industry preferred
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